Exceptional Service Delivery Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $85,000

About the Role

We are seeking a dedicated and detail-oriented individual to join our team. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities:

  • Data Entry & Reporting: Efficiently enter and manage data for orders, confirmations, and inventory, generating reports for the Warehouse Manager.
  • Customer Interaction: Communicate proactively with customers regarding stock movements, inventory, and deliveries to enhance relationships.
  • Order Processing: Ensure timely and accurate processing of inbound and outbound customer orders, including the creation of purchase orders.
  • Team Collaboration: Work closely with Sales/Account Management and Operations departments to resolve issues delivering on our promise of Customer Delight.
  • Safety Compliance: Ensure all consignments, especially those involving dangerous goods, meet the necessary safety standards and documentation requirements.

You Will Have:

  • Citizen Centric Approach: A proven track record in delivering excellent customer service and resolving queries effectively.
  • Attention to Detail: Meticulous nature ensures that all data entry and reporting is accurate and timely.
  • Strong Communication Skills: Excel at communicating with both internal teams and external customers.
  • Organisational Skills: Managing multiple tasks while maintaining a structured and organized approach.
  • Proficiency with Technology: Moderate proficiency in Microsoft Office and strong data entry skills.
  • Previous Experience: Experience in Warehousing or Transport, specifically with Warehouse Management Systems, is highly regarded.

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