AAA Field Service Representative

3 days ago

Livingstone, Australia beBeeRepresentative Full time $54,600 - $73,700

About the Role:

The Auto Club Group is seeking a highly skilled and knowledgeable professional to represent their interests within the contractor network.

This role is critical in driving the adoption of AAA programs, facilitating performance across territories, and managing overall member satisfaction with ERS issues.

The successful candidate will travel across the network, visiting contractors to build relationships, discuss performance, provide advice, and help contractors fulfill AAA programs to enhance efficiency and increase member satisfaction.

Main Responsibilities:

  1. Recruit, select, and onboard contractors by analyzing metrics, screening potential contractors, acting as a consultant, facilitating contracts, orienting new contractors, and coordinating training.

  2. Enhance contractor business performance through regular visits, monitoring KPIs, managing costs, developing improvement plans, adjusting territories, managing renewals, recognizing high performers, and discussing growth strategies.

  3. Resolve member complaints and claims, conducting investigations, mediations, and arbitrations as needed.

  4. Complete administrative duties related to ERS assistance during emergencies, including documentation, researching best practices, promoting products, and coordinating meetings.

Required Skills and Qualifications:

  • A high school diploma or equivalent, with 3-5 years of experience in automotive or customer service roles.

  • A valid state driver's license and good driving record are required.

  • The ideal candidate will have experience coaching and developing others, analyzing financial and operational data, and possessing automotive repair technical training.

About The Company:

We prioritize member satisfaction, uphold integrity, and strive to create an inclusive environment that values diversity and high performance.

We support AAA members across 14 states, focusing on growth, operational excellence, and becoming the flagship AAA club.

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