Dedicated Community Liaison

4 weeks ago

Waverley Municipal Council, Australia Retire Australia Full time

We are seeking a passionate and dedicated Care Concierge to join our vibrant team at Queens Park Retirement Village in Sydney's Eastern suburbs. This exciting opportunity is ideal for someone who is enthusiastic, solutions-oriented, and committed to providing exceptional service.

In this unique role, you will be the first point of contact for our residents and visitors, ensuring their needs are met with high-quality customer service and administrative support. You will assist residents with their inquiries, help them navigate MyAgedCare, and contribute to the smooth operation of the village.

As a bridge between our residents and essential services, your primary duties will involve:

  • Actively engaging with all residents and their families to understand their individual life journeys
  • Planning and organising wellness activities within the village to promote social connections and community spirit
  • Collaborating with service providers and organisations such as My Aged Care on behalf of residents to ensure seamless support
  • Providing trusted guidance and advice to residents and their families, empowering them to make informed decisions about their care
  • Offering general administration support to the Village Manager as required, ensuring operational efficiency

To succeed in this role, you will possess:

  • Knowledge of existing care and support services, including My Aged Care
  • An understanding of service funding mechanisms (highly desirable)
  • Demonstrated experience in a similar role and industry, with a passion for delivering exceptional customer experiences
  • A Certificate or Diploma in Business Administration is desirable
  • A valid Drivers Licence and Reliable Transport (desirable)
  • The ability to pass a pre-employment medical assessment, including Drug and Alcohol Testing

We offer a range of benefits to support your wellbeing and career development, including:

  • A comprehensive Employee Assistance Program to support work-related and personal issues
  • Access to training and development programs to enhance your skills and knowledge
  • Ongoing opportunities for professional growth and advancement within our organisation

About Us

RetireAustralia is a leading private owner, operator, and developer of retirement villages, dedicated to creating thriving communities where older Australians can live the life they choose. We offer a continuum of care model, integrating independent living with home care services and on-site higher acuity care facilities. With a focus on customer satisfaction and employee wellbeing, we strive to revolutionise retirement living through innovation and excellence.

Estimated Salary: $65,000 - $80,000 per annum, depending on experience and qualifications

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