Intake Support Coordinator

4 weeks ago

Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time
About the Role

Alzheimer's Queensland is seeking a highly skilled and compassionate Intake Support Coordinator to join our team. As a key member of our support services team, you will be responsible for the intake of clients from the My Aged Care portal, initial contact with clients, screening and assessment.

As an Intake Support Coordinator, you will be the first point of contact for current and potential clients for Community Care. You will communicate effectively with relevant Managers and/or Coordinators to assist with the assessment and onboarding of new clients, as well as undertaking needs assessments and assist with basic reviews of existing clients.

You will efficiently process aged care client intakes and referrals in a timely and accurate manner, liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested.

Key Responsibilities:

  • Act as the first point of contact for current and potential clients for Community Care
  • Communicate effectively with relevant Managers and/or Coordinators to assist with the assessment and onboarding of new clients
  • Efficiently process aged care client intakes and referrals in a timely and accurate manner
  • Liaise with the appropriate Manager or Coordinators to support prompt onboarding of clients and completion of all required documentation as requested

Requirements:

  • Demonstrated experience and knowledge of working in a client intake and customer/client services
  • Must be tech savvy, can confidently navigate databases
  • Ability to network effectively and collaborate with a wide range of professionals including referral agencies for all funding types
  • Work independently and be self-motivated as well as an effective member of the support services team

Qualifications:

  • Relevant qualification in a healthcare field or transferrable skills and/or experience
  • Current National Police Certificate clearance and willingness to renew it every 3 years as part of your ongoing employment
  • Open Driver's Licence & own car

Culture & Benefits:

  • The opportunity to work within a new team of passionate and dedicated professionals
  • Competitive remuneration package on offer including access to salary sacrifice for the Not-For-Profit sector
  • Ongoing training and professional development opportunities

Alzheimer's Queensland believes that positive and meaningful life experiences are important no matter what stage of life you are at, with or without a diagnosis of dementia.

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