Intake Support Specialist

3 weeks ago


Upper Mount Gravatt, Queensland, Australia Alzheimer's Queensland Full time
About the Role

We are seeking a highly skilled and compassionate Intake Support Coordinator to join our team at Alzheimer's Queensland. As a key member of our support services team, you will play a vital role in ensuring the smooth intake and onboarding of clients from the My Aged Care portal.

Key Responsibilities
  • Act as the primary point of contact for current and potential clients, providing exceptional customer service and support.
  • Collaborate with relevant managers and coordinators to assess and onboard new clients, ensuring timely and accurate processing of aged care client intakes and referrals.
  • Liaise with key stakeholders, including Regional Assessment Services (RAS) and My Aged Care (MAC), to facilitate seamless service provision to clients.
  • Ensure all client queries are addressed in a timely and empathetic manner, providing tailored support to meet their ongoing needs.
About You
  • Demonstrated experience in client intake and customer service, with a strong understanding of the aged care sector.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with clients, stakeholders, and team members.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results and exceeding client expectations.
What We Offer
  • A competitive remuneration package, including access to salary sacrifice for the Not-For-Profit sector.
  • Ongoing training and professional development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.
  • A dynamic and supportive work environment, with a team of passionate and dedicated professionals who share your commitment to delivering exceptional care and support to clients.


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