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Customer Service Representative

4 weeks ago

Brisbane, Queensland, Australia AWP Australia Pty Ltd Full time

We are currently seeking a highly skilled Customer Service Representative to join our team in Brisbane city office.


This is a full-time, shift-based position, working 7 days per week, with 8 hour shifts between 6am and 10pm.


As a key member of our team, you will be responsible for delivering exceptional customer service to all callers through effective management of inbound and outbound telephone calls.


Key responsibilities will include assessing caller needs, determining the most appropriate course of action, and referring cases to relevant specialists when necessary.


Additional responsibilities will include logging call-related data into our CRM system, completing task notes and incident data entry, and providing effective follow-through and end-to-end case management to ensure customer enquiries are resolved efficiently and effectively.


Successful candidates will be required to undergo extensive background checks prior to onboarding.


We are an equal opportunity employer and welcome applications from diverse candidates. We value a diverse and inclusive workplace where everyone feels empowered to explore, grow, and shape a better future for our customers and the world around us.


We offer a range of benefits, including the opportunity to work in a global environment with international mobility and career progression.


Please note that all applications will be thoroughly reviewed, and successful candidates will be contacted for further discussion.