Front Desk Operations Manager

1 day ago

Ryde, Australia Next Gen Health & Lifestyle Clubs Full time
About Next Gen Health & Lifestyle Clubs

We are a premier health and lifestyle destination in Australia and New Zealand, offering an exceptional experience for our members. Our mission is to provide a supportive, dynamic, and fun environment that promotes a healthy lifestyle.

Role Overview

This role requires a leadership-focused individual with exceptional communication skills, demonstrated experience in reception management or a similar role, and a passion for delivering high-quality customer service.

Key Responsibilities
  • To manage the front desk operations of our club, ensuring a smooth and efficient experience for our members and visitors.
  • To develop and maintain effective relationships with team members and stakeholders, fostering a positive and collaborative work environment.
  • To ensure excellent customer service standards are met, handling member inquiries, resolving issues, and providing personalized support.
  • To oversee administrative tasks, such as managing membership records, processing payments, and maintaining accurate reports.
  • To contribute to the overall success of the club by identifying areas for improvement and implementing process enhancements.
Requirements
  • A minimum of 2 years' experience in a reception management or related role, preferably in a health and lifestyle setting.
  • Proven ability to work independently and as part of a team, demonstrating strong leadership and communication skills.
  • Exceptional written and verbal communication skills, with the ability to effectively communicate with members, staff, and external partners.
  • Demonstrated experience with administrative software and systems, with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • A First Aid/CPR certificate is highly desirable.
Benefits
  • A competitive salary package, including a base salary of $70,000 - $80,000 per annum, depending on experience.
  • An attractive benefits package, including gym membership, employee discounts, and opportunities for professional development.
  • A dynamic and supportive work environment, with regular team-building activities and social events.
What We Offer
  • A unique opportunity to join a leading health and lifestyle club, contributing to the growth and success of our organization.
  • The chance to develop your leadership skills and expertise in front desk operations, with ongoing training and support.
  • A fast-paced and rewarding work environment, with opportunities to make a real difference in the lives of our members.

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