Strategic Account Manager

1 month ago


Brisbane, Queensland, Australia dentsu Full time

Role Overview

The Strategic Account Manager - Digital Transformation plays a pivotal role in driving the success of our clients' digital experiences and the growth of new business for Merkle.

This exciting opportunity will see you work closely with our Chief Growth Officer and other practice leaders to establish strong partnerships with existing clients, and to acquire new business.

You will be responsible for ensuring engagements are underpinned by rigorous business-sponsored processes and outstanding communication to deliver high levels of customer satisfaction, consistently exceeding expectations.

Key Responsibilities

  • Creating ambitious customer strategies and AMC, Headless, Dig Transformation solutions that result in a commercial uplift for our digital transformation practice.
  • Contributing significantly to the realization of revenue goals by identifying, pursuing, and winning new customers
  • Identify and strategically grow existing accounts through introduction of Merkle services and technology
  • Understand and measure pipeline vs existing, manage targets and revenue growth
  • Action all engagement opportunities as they are presented, ensure new work is successfully captured acted upon
  • Collaborating with craft leaders, sales teams, and alliance leads to ensure a unified growth plan and delivery

About You

  • Experiences in selling and/or delivering professional services or experience within field relevant to technology delivery success
  • Proven deep industry expertise in selling and engagement of coordinated professional services, predominantly Adobe, Headless, Salesforce and Digital Transformation
  • A successful track record of client growth and business development, digital customer strategy, and marketing technology
  • Excellent commercial nouse and stakeholder engagement style – genuine, enthusiastic and solutions focused
  • Ability to mitigate difficult client and project situations professionally with influencing and negotiating skills

Career Development and Benefits

  • 5 weeks annual leave after 2 years of service and 3 whole company Wellness Days per year
  • Career Development and Learning & Development opportunities, including access to our global online dentsu University
  • Bring your whole self to work We have opportunities to join our DEI workstreams and champion initiatives across the business
  • Support to work flexibility and ensure you are set up for success with our 'Be the Best You' policy
  • Huge perks with discounts on health insurance, gym memberships, car purchasing or novated leasing, retail and travel.

Estimated Salary Range

$120,000 - $150,000 per annum, depending on location and experience



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