Retirement Villages Officer
2 weeks ago
About IRT Group
IRT Group is an equal opportunity employer, committed to creating an inclusive environment for all employees. We value diversity across experience and encourage applications from individuals who may not meet all the requirements but possess the skills and passion to excel in this role.
Our mission is to provide better options in housing and care for older people, and we're proud to have been serving the community for over 50 years. We improve the lives of over 9100 people every day in NSW, the ACT, and Qld, and we're one of Australia's largest community-owned providers of independent living, aged care, and home care.
We're proud of our culture and employ people across a diverse range of occupations, backgrounds, and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Retirement Villages Officer, you will work on a permanent part-time basis, 24 hours per week (4 days a week; 9am to 3:30pm), closely with the Resident Relationship Manager. Your primary responsibility will be to assist in the day-to-day management and administration of the Retirement Village to achieve compliance and implement value-add experiences for a high level of customer satisfaction.
You will use your exceptional organisational and customer service skills to assist in developing activities programs, reports, and communications, as well as coordinating the entrance of new residents. Your work may include:
- Assisting with the daily operations within the Retirement Village
- Ensuring warm welcomes to new residents and visitors to the site
- Assisting with site inspections and hazard or maintenance reporting
- Supporting the Resident Relationship Manager with the coordination of activities and events
- Attending resident meetings, including complaints, and providing support by appropriate reporting and follow-up
- Completing documentation with accuracy in a timely manner
Key Responsibilities
- Assist with the daily operations of the Retirement Village
- Coordinate the entrance of new residents
- Develop and implement activities programs
- Prepare reports and communications
- Support the Resident Relationship Manager
Requirements
- Qualification (or willingness to obtain) in Leisure and Lifestyle, and experience in Community Service and/or Customer Relationships
- Previous administrative experience
- High-level verbal and written communication skills
- Demonstrated excellent organisational skills
- Proven attention to detail and accuracy
- Ability to plan and prioritise own work and work of others to meet deadlines
- Demonstrated proficiency using Microsoft Office products and other technology
- Valid current driver's license
Benefits for You
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
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