Retirement Villages Officer

2 days ago


Milton, Queensland, Australia IRT Group Full time
About IRT Group

IRT Group is a leading provider of independent living, aged care, and home care services in NSW, the ACT, and QLD. Our mission is to improve the lives of older Australians by providing high-quality services and creating a supportive community.

About the Role

We are seeking a skilled and enthusiastic Retirement Villages Officer to join our team at IRT Greenwell Gardens. As a key member of our village operations team, you will be responsible for providing exceptional customer service, coordinating activities and events, and ensuring the smooth day-to-day operation of the village.

Key Responsibilities
  • Assist with the daily operations of IRT Greenwell Gardens, including coordinating activities and events, and ensuring compliance with regulatory requirements.
  • Provide warm welcomes to new residents and visitors, and ensure a high level of customer satisfaction.
  • Assist with site inspections, hazard reporting, and maintenance coordination.
  • Support the Resident Relationship Manager with the coordination of activities and events, and provide administrative support as needed.
  • Attend resident meetings, including complaints, and provide support by appropriate reporting and follow-up.
  • Complete documentation with accuracy and in a timely manner.
Requirements
  • Qualification in Leisure and Lifestyle, or willingness to obtain, and experience in Community Service and/or Customer Relationships.
  • Previous administrative experience, with a focus on customer service.
  • High-level verbal and written communication skills, with the ability to communicate effectively with residents, staff, and external stakeholders.
  • Excellent organisational skills, with the ability to plan and prioritise work to meet deadlines.
  • Proven attention to detail and accuracy, with the ability to maintain high-quality documentation.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
What We Offer
  • Competitive pay and salary packaging options.
  • Flexible working conditions, with a focus on work-life balance.
  • Professional development opportunities, including training and career advancement.
  • Discounted gym memberships and access to employee assistance programs.


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