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Retirement Villages Officer

2 months ago

Milton, Queensland, Australia IRT Group Full time

About IRT Group

IRT Group is a leading provider of independent living, aged care, and home care services in NSW, the ACT, and Qld. Our mission is to improve the lives of older Australians by providing high-quality, person-centered care and services.

We're committed to creating an inclusive environment for all employees, where diversity and excellence are valued. If you're passionate about making a difference in the lives of older Australians, we encourage you to apply for this exciting opportunity.

About the Role

This is a permanent part-time position, working 24 hours per week (4 days a week, 9am to 3:30pm) in close collaboration with the Resident Relationship Manager. As a Retirement Villages Officer, you'll play a key role in the day-to-day management and administration of IRT Greenwell Gardens, ensuring compliance and delivering exceptional customer experiences.

Your responsibilities will include:

  • Assisting with daily operations, including site inspections and hazard reporting
  • Providing warm welcomes to new residents and visitors
  • Supporting the Resident Relationship Manager with activity coordination and event planning
  • Attending resident meetings and providing support with complaints and follow-up
  • Completing documentation with accuracy and timeliness

Requirements

To be successful in this role, you'll need:

  • Qualification in Leisure and Lifestyle, or willingness to obtain
  • Experience in Community Service and/or Customer Relationships
  • High-level verbal and written communication skills
  • Excellent organisational skills and attention to detail
  • Ability to plan and prioritise work to meet deadlines
  • Proficiency in Microsoft Office products and other technology
  • Valid current driver's license

What We Offer

As a valued member of our team, you'll enjoy:

  • Competitive pay and salary packaging
  • Flexible working conditions
  • Birthday leave
  • Professional development opportunities
  • Discounted gym memberships
  • Free counselling and staff wellness program

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of older Australians, we encourage you to apply for this exciting opportunity. Simply click the 'Apply now' button and submit your application. We look forward to hearing from you