Retirement Villages Officer

2 weeks ago


Milton, Queensland, Australia IRT Group Full time

About IRT Group

IRT Group is an equal opportunity employer, committed to creating an inclusive environment for all employees. We value diversity across experience and encourage applications from individuals who may not meet all the requirements but possess the skills and passion to excel in this role.

Our mission is to provide better options in housing and care for older people, and we're proud to have been serving the community for over 50 years. We improve the lives of over 9100 people every day in NSW, the ACT, and Qld, and we're one of Australia's largest community-owned providers of independent living, aged care, and home care.

About the Role

As a Retirement Villages Officer, you will work on a permanent part-time basis, 24 hours per week, closely with the Resident Relationship Manager. Your primary responsibilities will include:

  • Assisting in the day-to-day management and administration of the Retirement Village to achieve compliance and implement value-add experiences for a high level of customer satisfaction.
  • Developing and implementing activities programs, reports, and communications to enhance the resident experience.
  • Coordinating the entrance of new residents and ensuring a warm welcome to the community.
  • Supporting the Resident Relationship Manager with site inspections, hazard reporting, and maintenance coordination.
  • Attending resident meetings, including complaints, and providing support through appropriate reporting and follow-up.
  • Completing documentation with accuracy and timeliness.

Requirements

  • Qualification in Leisure and Lifestyle, or willingness to obtain, and experience in Community Service and/or Customer Relationships.
  • Previous administrative experience.
  • High-level verbal and written communication skills.
  • Demonstrated excellent organisational skills.
  • Proven attention to detail and accuracy.
  • Ability to plan and prioritise own work and the work of others to meet deadlines.
  • Demonstrated proficiency using Microsoft Office products and other technology.
  • Valid current driver's license.

Benefits

  • Competitive pay and more cash in your pocket with not-for-profit salary packaging.
  • Flexible working conditions.
  • Birthday leave - relax and take a day off on us.
  • Professional and career development opportunities.
  • Multiple career pathways.
  • Discounted gym memberships.
  • Free counselling via Employee Assistance Program (EAP) and staff wellness program.


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