Fraud and Scams Prevention Specialist

4 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

Fraud and Scams Prevention Specialist

At Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Prevention Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.

Key Responsibilities:

  • Handle inbound calls from customers regarding suspected fraudulent activities and scams, ensuring a high level of service and empathy.
  • Investigate and resolve cases of fraud and scams by gathering information, documenting findings, and liaising with internal fraud teams and external stakeholders when necessary.
  • Assist in identifying patterns of fraudulent behaviour, ensuring early detection, and minimizing financial losses to the business and its customers.
  • Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.
  • Provide clear communication and updates to customers throughout the resolution process, ensuring transparency and a positive customer experience.

What We Offer:

  • A dynamic work environment with a stimulating and varied work experience.
  • Access to resources and guidance from a supportive team.
  • Opportunities for career growth and development within the Westpac Group.
  • A generous parental leave policy and flexible working arrangements.

As a Fraud and Scams Prevention Specialist, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of the Westpac Group. If you're passionate about preventing fraud and scams, and have a strong analytical mindset, we encourage you to apply for this exciting opportunity.

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