Fraud and Scams Prevention Specialist
1 week ago
Fraud and Scams Officer Role
About the Role
The Fraud and Scams team at Westpac Group is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.
Key Responsibilities
- Handle inbound calls from customers regarding suspected fraudulent activities and scams, ensuring a high level of service and empathy.
- Investigate and resolve cases of fraud and scams by gathering information, documenting findings, and liaising with internal fraud teams and external stakeholders when necessary.
- Assist in identifying patterns of fraudulent behaviour, ensuring early detection, and minimizing financial losses to the business and its customers.
- Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.
- Provide clear communication and updates to customers throughout the resolution process, ensuring transparency and a positive customer experience.
What's in it for you?
- Work Schedule: Shift Pattern: Monday to Friday between 8.00am – 8.00pm with some flexibility.
- Work Environment: Hybrid.
- Dynamic Work: No two cases are the same, offering you a stimulating and varied work experience.
- Supportive Culture: Access to resources and guidance from a supportive team.
As a Fraud and Scams Officer, you will play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
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