Fraud and Scams Prevention Specialist

4 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

Fraud and Scams Officer Role

About the Role

The Fraud and Scams team at Westpac Group is responsible for protecting customers and the business from fraudulent activities. As a Fraud and Scams Officer, you will play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.

Key Responsibilities

  • Handle inbound calls from customers regarding suspected fraudulent activities and scams, ensuring a high level of service and empathy.
  • Investigate and resolve cases of fraud and scams by gathering information, documenting findings, and liaising with internal fraud teams and external stakeholders when necessary.
  • Assist in identifying patterns of fraudulent behaviour, ensuring early detection, and minimizing financial losses to the business and its customers.
  • Follow established fraud prevention procedures, ensuring compliance with regulatory and security standards.
  • Provide clear communication and updates to customers throughout the resolution process, ensuring transparency and a positive customer experience.

What's in it for you?

  • Work Schedule: Shift Pattern: Monday to Friday between 8.00am – 8.00pm with some flexibility.
  • Work Environment: Hybrid.
  • Dynamic Work: No two cases are the same, offering you a stimulating and varied work experience.
  • Supportive Culture: Access to resources and guidance from a supportive team.

As a Fraud and Scams Officer, you will play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

  • Fraud and Scams Prevention Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams Prevention SpecialistAt Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Prevention Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Key Responsibilities:Handle inbound calls from customers...

  • Fraud and Scams Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Fraud and Scams SpecialistAt Westpac Group, we're committed to protecting our customers and the business from fraudulent activities. As a Fraud and Scams Specialist, you'll play a key role in identifying, investigating, and preventing fraud and scams targeting our customers.Your Key Responsibilities:Handle inbound calls from customers regarding suspected...

  • Senior Fraud Prevention Specialist

    2 weeks ago

    Sydney, New South Wales, Australia DLL Full time

    Fraud Prevention Specialist Role We are seeking a highly skilled Fraud Prevention Specialist to join our team at DLL. The successful candidate will be responsible for developing and delivering training programs on fraud prevention and detection strategies, managing fraud prevention tools, and implementing process improvements based on fraud incidents...

  • Financial Fraud Prevention Specialist

    1 week ago

    Sydney, New South Wales, Australia DLL Full time

    OverviewDLL is a multinational business that values collaboration, directness, and innovation. As a Financial Fraud Prevention Specialist, you will be part of the company's efforts to protect its assets and vendors from fraud.SalaryThe estimated salary for this position is AU$80,000 - AU$110,000 per annum, depending on experience.About the RoleThe Financial...

  • Fraud Prevention Specialist

    1 week ago

    Sydney, New South Wales, Australia 13cabs Full time

    About 13cabsWe are a growing company dedicated to protecting our customers across multiple businesses.Salary: $65,000 - $85,000 per yearThe Investigation and Resolution Officer is a critical role that plays a vital part in ensuring a secure and seamless experience for our customers and merchant partners.Job DescriptionWe are seeking an experienced...

  • Financial Crime Prevention Specialist

    2 days ago

    Sydney, New South Wales, Australia Ubank Full time

    About Ubank: Our mission is to empower the digital generation with smart financial tools. We bring together real-time insights and features designed to help customers achieve momentum with their money.Our team is dedicated to creating a daily money companion for our customers, one that brings together the ability to see their money in one place and helps...

  • Senior Fraud Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    About UbankAt Ubank, we aim to empower our customers to achieve financial success. We provide a platform for customers to manage their finances effectively, with features designed to offer real-time insights and smart solutions.Your RoleAs a Senior Fraud Analyst, you will be responsible for protecting our customers from scams and financial crimes. You will...

  • Senior Fraud Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    About UsAt Ubank, we're dedicated to empowering our customers to achieve financial success. As a key member of our team, you'll play a crucial role in protecting our customers from scams and financial crimes. We're looking for a highly skilled and passionate individual to join our Fraud Prevention team.The RoleSupport the Fraud Manager in leading the team...

  • Fraud Risk Monitoring Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Fraud Analyst Job DescriptionCuscal Limited is seeking a skilled Fraud Analyst to join our Financial Crime Team. As a leading provider of payment solutions, we are at the forefront of innovation in the rapidly evolving payments landscape.About the Role:We are looking for a proactive Fraud Analyst who can analyze multiple data sets to prevent high-risk and...

  • Senior Fraud Analyst Transformation Specialist

    5 days ago

    Sydney, New South Wales, Australia Ubank Full time

    About us At Ubank, we empower customers to achieve financial success by providing smart features and real-time insights. Our daily money companion brings together a seamless experience for customers to see their money in one place, save more, and own their own home faster.Your role We are seeking a Senior Fraud Analyst to join our team. As a key member, you...

  • Senior Fraud Prevention Specialist

    2 weeks ago

    Sydney, New South Wales, Australia A2B Australia Full time

    Role OverviewThe Investigation and Resolution Officer plays a vital role in protecting A2B Australia's customers from fraud. This position is responsible for identifying and assessing potential fraud risks, responding to and resolving disputes and security-related incidents, and collaborating with cross-functional teams to improve processes and prevent...

  • Senior Fraud Investigator

    3 days ago

    Sydney, New South Wales, Australia Ubank Full time

    About Ubank We empower the digital generation to succeed with money. Our daily money companion brings together smart features and real-time insights to help our customers get ahead. Your role As a Senior Fraud Analyst, you'll engage directly with customers, conduct thorough investigations, and proactively monitor transactions. You'll protect our customers...

  • Fraud Prevention and Investigation Lead

    5 days ago

    Sydney, New South Wales, Australia GFG Alliance Full time

    About the RoleWe are seeking a highly skilled Fraud Prevention and Investigation Lead to spearhead our efforts in detecting, preventing, and investigating fraudulent activities across the organisation.You will be responsible for leading and managing fraud prevention and investigation activities, developing relationships throughout the organisation to create...

  • Leading Fraud Analyst

    3 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the Role">This is an exciting opportunity to join Westpac Group as a Fraud Analyst, where you will play a key part in preventing financial loss and ensuring minimal impact on customer experience. With a strong background in a technical field, such as Statistics, Data Science or Engineering, you will be responsible for analyzing information related to...

  • Fraud Analyst, Portfolio Risk Monitoring Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Cuscal Full time

    About the Role:We are seeking a skilled Fraud Analyst to join our Financial Crime Team at Cuscal. As a leading provider of payment solutions, we are committed to protecting our clients from emerging threats and sophisticated online scams.The successful candidate will be responsible for analysing multiple data sets to prevent high-risk and fraudulent activity...

  • Senior Fraud Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    About UbankWe're a digital bank dedicated to helping our customers achieve financial success. Our mission is to provide innovative solutions that make managing money easier and more efficient. At Ubank, we're committed to delivering exceptional customer experiences and building strong relationships with our clients.Job SummaryWe're seeking an experienced...

  • Fraud Analyst

    1 month ago

    Sydney, New South Wales, Australia Cuscal Full time

    About the RoleWe are seeking a skilled Fraud Analyst to join our Financial Crime Team at Cuscal. As a Fraud Analyst, you will play a critical role in protecting our clients by analyzing multiple data sets to prevent high-risk, fraudulent activity and emerging threats across payments and digital banking channels.Key Responsibilities:Proactive analysis of...

  • Fraud Prevention and Investigations Manager

    4 weeks ago

    Sydney, New South Wales, Australia InfraBuild Full time

    About the roleInfraBuild is committed to upholding the highest standards of integrity and security within our operations. We are seeking a dedicated Fraud Prevention and Investigations Manager to lead our efforts in detecting, preventing, and investigating fraudulent activities across the organization.Key Responsibilities:Lead and manage fraud prevention and...

  • Customer Service Specialist

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    At the Commonwealth Bank of Australia, we're committed to creating peace of mind for our customers. As a Fraud Prevention Advisor, you'll play a crucial role in achieving this goal.About the RoleWe're seeking an experienced customer service professional to join our team and help us prevent fraud and scams. In this 12-month fixed-term position, you'll work...

  • Financial Crime Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    This is a Financial Crime Specialist role with Cuscal Limited, a leading company in AU, where you will be part of an amazing team that is continuing to grow rapidly. This is the chance to join a company that is at the forefront of innovation, enabling the future for clients through tech like NPP, buy now, pay later, and open banking.### Job DescriptionOur...