Customer Service Specialist

5 days ago


Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

At the Commonwealth Bank of Australia, we're committed to creating peace of mind for our customers. As a Fraud Prevention Advisor, you'll play a crucial role in achieving this goal.

About the Role

We're seeking an experienced customer service professional to join our team and help us prevent fraud and scams. In this 12-month fixed-term position, you'll work closely with our customers to identify and resolve potential fraud/scam activity.

This is an exciting opportunity to develop your skills and knowledge in fraud prevention and dispute resolution. You'll have the chance to work in a fast-paced environment and contribute to the bank's efforts to inspire confidence and create peace of mind for our customers.

Your Responsibilities
  • Perform in-depth analysis of system-detected scam and fraud cases on inbound and outbound calls
  • Assess customer and system-reported fraud disputes and make informed decisions
  • Hold high-value conversations with customers to ensure the right outcome
  • Liaise with different business units and stakeholders to put customers' interests at the forefront

You'll be working in a highly regulated environment, so attention to detail and ability to make spot judgments are essential.

About You

To be successful in this role, you'll need:

  • Punctual and reliable, with strong phone etiquette
  • A team player with excellent communication skills
  • Eager to learn and develop your skills in fraud prevention and dispute resolution
  • The ability to work in a fast-paced environment and meet productivity and case output goals
What We Offer

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus benefits including:

  • A generous superannuation package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

If you're passionate about making a difference and want to be part of a talented team, apply now This role requires a strong focus on customer service, communication, and problem-solving. If you're up for the challenge, we'd love to hear from you.



  • Sydney, New South Wales, Australia ignite Full time

    Customer Service SpecialistIgnite is seeking a skilled and motivated Customer Service Specialist to join their Sydney team. As a Customer Service Specialist, you will play a crucial role in ensuring the highest level of customer satisfaction by delivering exceptional technical support and service for our clients analytical instruments and systems.Key...


  • Sydney, New South Wales, Australia ignite Full time

    Customer Service SpecialistIgnite is seeking a skilled and motivated Customer Service Specialist to join their Sydney team. As a Customer Service Specialist, you will play a crucial role in ensuring the highest level of customer satisfaction by delivering exceptional technical support and service for our clients analytical instruments and systems.Key...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    About this role:We're seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you'll be the face of our store, providing excellent customer service and ensuring a great shopping experience for our customers.Responsibilities:Provide exceptional customer service and support to our customersAssist with stock management and...


  • Sydney, New South Wales, Australia Perpetual Full time

    At Perpetual, we're seeking a highly skilled Customer Service Specialist to join our team. This role is an exciting opportunity to provide exceptional service to our clients, ensuring they receive timely and accurate support.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced...


  • Sydney, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist.Job DescriptionThis is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine passion for delivering exceptional customer service. As a Customer Service Specialist, you will be responsible...


  • Sydney, New South Wales, Australia Interactive Full time

    At Interactive, we're looking for a talented Customer Service Specialist to join our team. As a key member of our Service Desk, you'll be the first point of contact for our customers, providing Level 1 support and ensuring cases are escalated to the relevant Engineer or Account Manager.Key Responsibilities:Providing exceptional customer service and...


  • Sydney, New South Wales, Australia TR3 Recruitment Full time

    We are seeking a Customer Service Specialist to join our team in Port Pirie, SA. Key Responsibilities:Deliver exceptional customer experience to customers, helping them understand banking tools and transactions.Liaise confidently with customers and build rapport quickly.Work in a customer-focused, retail banking environment.About the Role:This is an exciting...


  • Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is seeking a skilled Appliance Service Technician to join our Sydney team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of product knowledge.Key Responsibilities:Repair and test appliances to ensure customer...


  • Sydney, New South Wales, Australia Officeworks Full time

    About UsAt Officeworks, we're a team of passionate individuals who make a difference in our customers' lives. Our focus is on delivering exceptional customer service, and we're looking for like-minded team members to join us in this journey.The RoleWe're seeking part-time team members to join our Albury store team. As a customer service specialist, you'll...


  • Sydney, New South Wales, Australia Symbio Holdings Limited Full time

    Job Title: Customer Service Delivery SpecialistSymbio Holdings Limited is seeking a skilled Customer Service Delivery Specialist to join our team. As a key member of our customer-facing team, you will be responsible for the end-to-end management of customer provisioning and delivery orders.Key Responsibilities:Ensure the timely and accurate fulfillment of...


  • Sydney, New South Wales, Australia Telstra Full time

    At Telstra, we're seeking a Customer Service and Sales Specialist to join our team in Castle Towers. As a Retail Consultant, you'll deliver an exceptional customer experience, providing solutions to customers' telecommunications needs.About the RoleWe're an iconic Aussie brand with a global footprint, and our purpose is to build a connected future for...


  • Sydney, New South Wales, Australia Remote Staff Full time

    Deliver exceptional customer service as a key member of our team at Remote Staff. As a Fashion Customer Service Specialist, you will be the face of our brand, ensuring that every interaction with our customers is seamless and satisfying.


  • Sydney, New South Wales, Australia FourQuarters Recruitment Full time

    Job Title: Customer Service and Administration SpecialistJob Summary: We are seeking a highly skilled and experienced Customer Service and Administration Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, maintaining accurate records, and performing administrative tasks.Key...


  • Sydney, New South Wales, Australia Humanity Health Group Full time

    About the RoleWe're seeking a highly skilled and enthusiastic Customer Service Liaison Specialist to join our team. In this role, you will be the first point of contact for our clients and will be responsible for maintaining a professional demeanor, providing exceptional customer service over the phone and via email.


  • Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe're seeking a skilled Customer Service Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to customers and ensuring their needs are met.Key ResponsibilitiesAct as a technical referral and escalation point for claims staff,...


  • Sydney, New South Wales, Australia Hanes Australasia Full time

    Role OverviewWe are seeking a highly motivated Customer Service Specialist to join our team at Bras N Things Settlement City store in Port Macquarie.This is a casual position requiring flexibility to work day/nights and weekends across a Mon-Sunday roster.About the RoleThe ideal candidate will have a passion for retail and customer service, with the ability...


  • Sydney, New South Wales, Australia Garvan Research Foundation Full time

    The Garvan Research Foundation is seeking a Customer Service Operations Specialist to drive customer satisfaction and loyalty through interactions with existing and potential supporters.About the RoleThis vital role within the Supporter Services Office is responsible for delivering best-in-practice customer service, building relationships and increasing...


  • Sydney, New South Wales, Australia Telstra Full time

    Job SummaryWe are seeking a highly motivated and passionate Service Desk Analyst to join the Service Assurance Operations Team at Telstra.This is a permanent full-time position, based in Canberra / Paddington (Sydney).As a Customer Service Specialist, you will play a crucial role in fulfilling and resolving requests raised by Defence customers. Your primary...


  • Sydney, New South Wales, Australia JB Hi-Fi Full time

    We are looking for a highly motivated Sales and Customer Service Specialist to join our team at JB Hi-Fi Limited.About the RoleThis is an exciting opportunity to work in a fast-paced retail environment, where you will have the chance to create, support, and contribute to a high-performance culture. As a Sales and Customer Service Specialist, you will be...


  • Sydney, New South Wales, Australia Kincare Full time

    About the RoleAs a Customer Service Specialist at KinCare, you will play a vital role in delivering exceptional customer experiences.This position involves maintaining a solution-oriented approach to address customer needs and concerns. You will effectively respond to changing customer requirements by reviewing care plans, updating service activities, and...