Senior Fraud Investigator

4 weeks ago

Sydney, New South Wales, Australia Ubank Full time

About Ubank

We empower the digital generation to succeed with money. Our daily money companion brings together smart features and real-time insights to help our customers get ahead.

Your role

As a Senior Fraud Analyst, you'll engage directly with customers, conduct thorough investigations, and proactively monitor transactions. You'll protect our customers from scams and be passionate about fighting fraud.

This role reports directly to the Fraud Manager.

Responsibilities

As a Senior Fraud Analyst, you will be responsible for:
1. Supporting the Fraud Manager and acting as an SME and escalation point for Fraud Analysts.

2. Customer Interaction
Handling customer calls and emails about suspected fraud and assisting scam victims. 3. Fraud Investigation
Investigating fraud and scam incidents affecting the bank or its customers. 4. Operational Risk Support
Assessing and investigating fraud typologies to meet operational risk requirements. 5. Transaction Monitoring
Monitoring transactions and analysing customer behaviour to detect potential financial crimes. 6. Preventing, detecting and investigating alerted cases.

What we are looking for

Essentials

  • Excellent written and verbal communication skills.
  • High attention to detail.
  • Effective liaison skills with internal and external stakeholders.
  • Solid understanding of different fraud types and transaction analysis.

Desirable

  • Experience with Microsoft suite, Slack and Confluence (or other collaboration tools).

Why work at Ubank?

  • A hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station.
  • A highly collaborative and positive culture.
  • Strong internal development & growth opportunities.
  • + other fantastic benefits to support.

Our Values

  • Delight the Customer - We put the customer's best interests at the forefront of everything we do. Financial success will follow customer success.
  • Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
  • Value Each Other - We respect everyone's contribution, embracing a common goal and championing individuality.
  • Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
  • Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.

We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. When applying, please tell us the pronouns you use.

We acknowledge the Gadigal of the Eora nation as the Traditional Custodians of our local area.

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