Customer Service Representative

2 days ago


North Geelong, Victoria, Australia Weploy Full time

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Geelong. This is a fantastic opportunity to work with a leading health insurance brand, providing exceptional customer experiences and supporting customers through various situations.

About the Role

  • This is a 6-month temporary contract with the potential to transition to a permanent role.
  • You will be working on-site in a modern office, Monday to Friday, 8:30 am to 5 pm, with consistent full-time hours each week.
  • As a Customer Service Representative, you will be assisting existing member inquiries related to their health insurance policy via phone, email, and live-chat.
  • Responsibilities include problem-solving complex customer queries, applying empathy and active listening skills to provide an exceptional member experience.
  • A comprehensive training program is provided, which includes classroom-based learning and hands-on practice.

Key Requirements

  • AU or NZ Citizenship or Permanent Residency is required as this role may transition to permanent after.
  • Minimum of 1 year recent experience handling complex inbound calls, preferably in the healthcare industry.
  • Confidence in working with numbers and mathematics is essential.
  • Full-time availability across Monday to Friday is necessary.
  • Happiness to work onsite in the Geelong office is required.
  • A can-do attitude, resilience, and excellent communication skills (both verbal and written) are must-haves.
  • Double Vaccination is a requirement for this employer.

About Us

Weploy is an award-winning innovator in placing talented individuals into Customer Service roles. We have successfully matched top-quality candidates with major clients across various industries, including tech, insurance, retail, and more. Our dedicated Talent team is here to guide you through your Weploy journey.

What You'll Get

  • Above-award hourly rate of $41.48 + Super.
  • Ongoing support and training to enhance your skills and career growth.
  • The opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands.

Salary: $41.48 per hour + Super



  • North Geelong, Victoria, Australia Weploy Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at GMBHA Insurance in Geelong. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to existing member inquiries related to their Health Insurance policy.Key Responsibilities:Answering inbound calls and resolving...


  • North Geelong, Victoria, Australia Weploy Full time

    Job Opportunity:We are seeking a skilled Customer Service Representative to join our team at Weploy. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our clients. About the Role:Assist existing member inquiries related to their Health Insurance policyProvide multi-channel customer service across...


  • North Geelong, Victoria, Australia Ausreo Pty Ltd Full time

    We are seeking a highly motivated and experienced Customer Service Representative to join our team at Ausreo Pty Ltd.As a key member of our team, you will thrive in an environment where customer service, sales, and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community.Key...


  • North Geelong, Victoria, Australia Fantastic Furniture Full time

    About Fantastic FurnitureWe're a company that's all about making life fantastic for our customers and team members. Our success is driven by talented people who share our passion for helping customers create a home they love.Our team is made up of learners, collaborators, and changemakers who prioritize personal growth to enhance our collective capability....


  • North Geelong, Victoria, Australia Holiday Inn Full time

    About UsHoliday Inn is a global hotel brand that prides itself on delivering exceptional customer experiences. Our commitment to True Hospitality sets us apart and makes us a leader in the hospitality industry.Job Title: Customer Service RepresentativeJob Description:We are seeking a highly skilled Customer Service Representative to join our team as a...


  • North Geelong, Victoria, Australia Cultura Full time

    Cultura is a leading provider of food services and housekeeping solutions. We are currently seeking a skilled Customer Service Representative to join our team.About the RoleThis role reports directly to the Manager Hotel Services and involves working in various food preparation and service areas, completing daily cleaning and laundry duties, and interacting...


  • North Melbourne, Victoria, Australia VISY Full time

    Customer Service RepresentativeVisy is a leader in the recycling industry, and we're seeking a skilled Customer Service Representative to join our team.Deliver exceptional customer service through effective issue resolutionBuild strong relationships with internal and external stakeholdersProvide timely and accurate information to customersAs a Customer...


  • North Geelong, Victoria, Australia Westpac Full time

    As a Customer Service Representative at Westpac's Geelong branch, you will be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience.Our team is passionate about creating better futures together, and we are committed to providing a supportive culture and...


  • North Geelong, Victoria, Australia Westpac Full time

    We're seeking a Customer Service Representative to join our team at our Geelong branch. As a Personal Banking Advisor, you'll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience.What You'll DoManage transactional and savings needs, connecting customers with...


  • North Geelong, Victoria, Australia Chandler Macleod Full time

    About Chandler Macleod:We are a leading Federal government agency that supports Australians in achieving their goals and helps them live a better life. Our work has a significant impact on the social sector, and you can contribute to the difference we make in this role.Our agency is known for its great culture across different teams and excellent office...


  • North Geelong, Victoria, Australia Chandler Macleod Full time

    About the CompanyChandler Macleod is a leading Federal government agency that supports Australians in achieving their goals and living a better life. Their work has a significant impact on the social sector, and this role offers a unique opportunity to contribute to their mission.LocationThe assigned location for this position will be Geelong, Wendouree, or...


  • North Geelong, Victoria, Australia City of Greater Geelong Full time

    About UsThe City of Greater Geelong is a community-focused workplace located in Central Geelong. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study.Job DescriptionWe are seeking a Customer Service Officer to join our team. As a key point of contact for enquiries and complaints, you will...


  • North Geelong, Victoria, Australia APCO Service Stations Full time

    About the roleOur Cafe team is a crucial part of our business, providing excellent customer service and a unique experience to our customers.We are looking for a Cafe Team Member who is passionate about great coffee and customer service, with the ability to work well under pressure in a fast-paced environment.Your Key ResponsibilitiesProvide exceptional...


  • North Geelong, Victoria, Australia Holiday Inn Full time

    Job OverviewWe are seeking a highly skilled Guest Services Representative to join our team at Holiday Inn. As a key member of our reservations department, you will be responsible for providing exceptional customer experiences and ensuring seamless booking processes.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual...


  • North Geelong, Victoria, Australia Workforce Extensions Full time

    **Unlock business opportunities through exceptional customer service**We are seeking a motivated and forward-thinking individual to join our team in a customer service role at Workforce Extensions Geelong.The day-to-day responsibilities include:Create sales opportunities through proactive service provision.Process and manage orders efficiently.Meet and...


  • North Geelong, Victoria, Australia APCO Service Stations Full time

    About the roleOur Cafe team is seeking highly motivated individuals to join our dynamic team as a Barista Assistant. This is an excellent opportunity to work in a fast-paced environment and provide exceptional customer service.We are looking for two staff members, one for morning/afternoon and another for night shifts. As a Barista Assistant, you will be...


  • North Altona, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Join Conquest Personnel Pty Ltd and excel in a rewarding role where you will be instrumental in ensuring service excellence to our valued customers.About the OpportunityWe are seeking a highly skilled and motivated individual to join our team as a Custome Service Representative to provide exceptional customer service and support.Key ResponsibilitiesProvide...


  • North Altona, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Conquest Personnel Pty Ltd. As a key member of our B2B customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide hands-on customer service, ensuring...


  • North Melbourne, Victoria, Australia Visy Full time

    Job Overview:Visy is a leading company in the circular economy, closing the loop between packaging, recycling, and remanufacturing. We are seeking an experienced Customer Service Representative to join our dynamic team.Key Responsibilities:Deliver excellent customer service through effective resolution of customer issuesAnswer and direct incoming calls,...


  • North Geelong, Victoria, Australia The Gordon Full time

    About The GordonThe Gordon is a leading regional TAFE, committed to providing high-quality education and training that empowers students to reach their full potential. Our diverse range of courses caters to various needs and interests, ensuring our graduates are well-equipped for the modern workforce.We foster a supportive and inclusive environment, valuing...