Customer Service Representative
2 days ago
Job Overview
We are seeking an experienced Customer Service Representative to join our team in Geelong. This is a fantastic opportunity to work with a leading health insurance brand, providing exceptional customer experiences and supporting customers through various situations.
About the Role
- This is a 6-month temporary contract with the potential to transition to a permanent role.
- You will be working on-site in a modern office, Monday to Friday, 8:30 am to 5 pm, with consistent full-time hours each week.
- As a Customer Service Representative, you will be assisting existing member inquiries related to their health insurance policy via phone, email, and live-chat.
- Responsibilities include problem-solving complex customer queries, applying empathy and active listening skills to provide an exceptional member experience.
- A comprehensive training program is provided, which includes classroom-based learning and hands-on practice.
Key Requirements
- AU or NZ Citizenship or Permanent Residency is required as this role may transition to permanent after.
- Minimum of 1 year recent experience handling complex inbound calls, preferably in the healthcare industry.
- Confidence in working with numbers and mathematics is essential.
- Full-time availability across Monday to Friday is necessary.
- Happiness to work onsite in the Geelong office is required.
- A can-do attitude, resilience, and excellent communication skills (both verbal and written) are must-haves.
- Double Vaccination is a requirement for this employer.
About Us
Weploy is an award-winning innovator in placing talented individuals into Customer Service roles. We have successfully matched top-quality candidates with major clients across various industries, including tech, insurance, retail, and more. Our dedicated Talent team is here to guide you through your Weploy journey.
What You'll Get
- Above-award hourly rate of $41.48 + Super.
- Ongoing support and training to enhance your skills and career growth.
- The opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands.
Salary: $41.48 per hour + Super
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