Customer Service Representative

1 month ago


North Geelong, Victoria, Australia Randstad Full time

Randstad is a leading staffing agency committed to equality and diversity. We strive to create meaningful opportunities for our clients and candidates alike.

About the Opportunity

We are seeking an APS3 Participant Support Officer to join our team in Geelong. As a full-time employee, you will be responsible for providing front-line support to participants, managing team communications, and coordinating participant appointments.

Key Responsibilities

  • Handle and resolve participant matters by performing planning tasks in line with the relevant Act.
  • Provide customer service at the office counter/reception, assisting participants with enquiries and guiding them through self-help kiosks and online services.
  • Manage team communications and scheduling by overseeing the shared email inbox, appointments, and phone enquiries.
  • Coordinate and schedule participant appointments, ensuring that office facilities are accessible and meet participant needs.
  • Conduct data entry, maintain records of complaints and feedback in the business systems, and ensure all follow-up actions are completed accurately.

Requirements

  • Australian Citizenship.
  • Customer service experience.
  • Lived experience of, or experience working with, disability.

What You'll Get

As an APS3 Participant Support Officer, you can expect a competitive hourly rate of $37.36 per hour + super, plus the opportunity to make a meaningful impact in a stakeholder-focused organisation.

Interested?

If you have a passion for delivering exceptional customer service and supporting individuals with disabilities, we encourage you to apply for this exciting opportunity.



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