Geelong Customer Service Representative
2 weeks ago
About this role
We are seeking an experienced customer service professional to join our team in Geelong, Victoria. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.
Key responsibilities:
- Deliver excellent customer service through phone, email, and live-chat interactions
- Resolve complex customer inquiries and complaints in a timely and professional manner
- Collaborate with the team to achieve sales and customer satisfaction targets
- Participate in ongoing training and development programs to enhance skills and knowledge
Requirements
- AU or NZ Citizenship or Permanent Residency
- Minimum 1 year recent experience handling complex inbound calls (healthcare industry preferred)
- Confidence in working with numbers and maths
- Full-time availability across Mon-Fri
- Happy to work onsite in the Geelong office
- Can-do attitude and resilience
- Exceptional communication skills both verbally and written
What we offer
- Above award hourly rate of $41.48 + Super
- 6 month temp contract with opportunity to transition to permanent role
- Mon-Fri 8.30-5pm onsite in a modern and bright office
- Ongoing training and development opportunities
About Weploy
We are an award-winning innovator in placing talented individuals into customer service roles. With a strong focus on delivering exceptional customer experiences, we match top-quality candidates with major clients across various industries.
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