Geelong Customer Service Representative

2 weeks ago


North Geelong, Victoria, Australia Weploy Full time

About this role

We are seeking an experienced customer service professional to join our team in Geelong, Victoria. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.

Key responsibilities:

  • Deliver excellent customer service through phone, email, and live-chat interactions
  • Resolve complex customer inquiries and complaints in a timely and professional manner
  • Collaborate with the team to achieve sales and customer satisfaction targets
  • Participate in ongoing training and development programs to enhance skills and knowledge

Requirements

  • AU or NZ Citizenship or Permanent Residency
  • Minimum 1 year recent experience handling complex inbound calls (healthcare industry preferred)
  • Confidence in working with numbers and maths
  • Full-time availability across Mon-Fri
  • Happy to work onsite in the Geelong office
  • Can-do attitude and resilience
  • Exceptional communication skills both verbally and written

What we offer

  • Above award hourly rate of $41.48 + Super
  • 6 month temp contract with opportunity to transition to permanent role
  • Mon-Fri 8.30-5pm onsite in a modern and bright office
  • Ongoing training and development opportunities

About Weploy

We are an award-winning innovator in placing talented individuals into customer service roles. With a strong focus on delivering exceptional customer experiences, we match top-quality candidates with major clients across various industries.



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