Network Operations Associate

19 hours ago


Melbourne, Victoria, Australia Rationalz Pty Full time
Network Monitoring and Support Specialist

Rationalz Pty is seeking a skilled Network Monitoring and Support Specialist to join our team.

Key Responsibilities:

  • Monitor network events and alarms in real-time, identifying potential issues and creating tickets as needed.
  • Filtrate alarms and raise tickets based on established business rules, ensuring timely and effective issue resolution.
  • Correlate alarms and events, assessing service impact and assigning tickets to the correct resolver group.
  • Notify service providers of incidents, including outage notifications, to ensure prompt communication and resolution.
  • Support and execute the Real-Time Change Management process, ensuring seamless execution of planned outages.
  • Maintain accurate work logs for each ticket, tracking progress and resolution.

Requirements:

  • 2-4 years of experience in network monitoring and support.
  • Basic understanding of telecommunications networks and access technologies (FTTx and HFC).
  • Knowledge of alarm systems and ability to identify service impact.
  • Excellent written and verbal communication skills, with a strong focus on customer service.
  • Proficiency in tools such as Netcool, Remedy, E6000, Xpetrak, NxT, Tableau, and Comptel is preferred.

About Rationalz Pty:

Rationalz Pty is a leading provider of innovative solutions for the telecommunications industry. We are committed to delivering exceptional service and support to our customers, and we are seeking a skilled Network Monitoring and Support Specialist to join our team.



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