Network Operations Specialist

2 days ago

Melbourne, Victoria, Australia Vocus Group Full time
About the Role

We are seeking a highly skilled Tier 2 Network Engineer to join our Service Operations OCC team. As a key member of our team, you will be responsible for the operation, maintenance, and support of Vocus Networks and Network facilities.

Your primary focus will be on ensuring the effective delivery of operational tasks, including monitoring, logging, diagnosing, enriching, managing, and resolving tickets (including changes) during the shift period. You will also be responsible for meeting all KPI/OLA and service level requirements.

To be successful in this role, you will need to have a deep understanding of telecoms operational environments, with a general understanding of IT, broadband internet, and telecoms. You will also need to have at least 2-3 years of experience in a technical helpdesk role, preferably in a Telco OCC environment supporting voice networks.

Key Responsibilities
  • Manage the resolution of Incidents across the full range of supported services, specialising in Voice technologies.
  • Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements.
  • Assist in the development of shift team members and provide formal input to regular performance reviews.
  • Maintain existing documentation, fault management, and change management standards.
  • Participate in an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
About You
  • Deep knowledge of telecoms operational environments with a general understanding of IT, broadband internet, and telecoms.
  • Ability to work a 24x7 roster.
  • At least 2-3 years of experience in a technical helpdesk role, preferably in a Telco OCC environment supporting voice networks.
  • Working knowledge of carrier-grade VoIP solutions and data products.
  • Strong understanding of VOIP related protocols, SIP, RTP, different codecs, etc.
  • Awareness of ISO27001, ISO9001, ISO20000.
  • Ability to prioritize workload in a complex networking environment.
  • Passionate, self-motivated, and driven with a hunger for learning and growth.
What We Offer
  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Generous discounts on power, gas, mobile, and internet, plus discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
  • Study assistance programs to excel your personal growth, learning, and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

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