Senior Customer Experience Lead

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $180,000 - $240,000

Unlock Your Potential as a Senior Presales Leader

We are seeking an accomplished senior leader to join our Customer Experience and Engagement team as the MS Dynamics CRM Presales Lead.

This is a unique opportunity to work with extraordinary people who are passionate about enabling clients to meet and exceed their potential.

You will collaborate with not-for-profits, government and medium to large scale organisations to improve the way they work, engage with their customers and drive cost out of service delivery.

As we embark on an exciting journey of disruption and innovation, we are looking for key people to help build the foundations and momentum for sustainable success.

  • Customer Obsession: Developing deep understanding of client needs and delivering tailored solutions to drive business outcomes.
  • Visionary Selling: Effectively communicating the value proposition and measurable outcomes to clients.
  • Relationship Building: Fostering new and meaningful relationships with clients through strategic account planning and relationship management.
  • Business Value Demonstration: Continuously showcasing the ROI of customer experience investments.
  • Productisation of Services: Developing and driving services that differentiate your business as leaders in the industry.
  • Entrepreneurial Spirit: Identifying and pursuing new business opportunities and account strategies with confidence.
  • Presales Leadership: Proven track record of leading presales activities including opportunity development, client strategy, estimation, solution design and proposal creation.

Able to thrive in an agile environment with a commitment to continuous improvement in the delivery of quality services to clients.

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