
Senior Customer Experience Lead
1 week ago
CUSTOMER SERVICE MANAGER ROLE
Vog Business Solutions Pty Ltd is seeking a highly professional, motivated and enthusiastic individual to join their team as a full-time Customer Service Manager. We are looking for someone with a strong background in customer service management who can lead a team of customer service representatives, providing guidance, support and training as needed.
Key Responsibilities:- Lead and manage a team of customer service representatives, providing guidance, support and training as needed
- Oversee the timely and accurate processing of services to be provided to customers and address any issues or concerns that may arise
- Develop and implement customer service policies and procedures to enhance the overall customer experience
- Handle escalated customer inquiries or complaints, providing prompt and effective resolutions
- Collaborate with cross-functional teams to ensure seamless order management and customer support
- Diploma or equivalent in the relevant field
- At least 2 years of relevant experience
- Proven experience in a customer service role, preferably in a managerial capacity
- Excellent communication and interpersonal skills
- Strong leadership abilities with the ability to motivate and guide a team
We offer a dynamic and supportive work environment with opportunities for growth and development. If you have a passion for delivering exceptional customer service, we encourage you to apply.
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