Senior Customer Experience Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeExperience Full time $93,000 - $98,000
Customer Experience Manager Position

We are currently recruiting for a Customer Experience Manager to lead our 24/7 communications and administration team within transport services. The ideal candidate will possess:

  • A proven ability to lead, inspire and develop teams in a high volume customer service environment
  • Demonstrated success in driving engagement and embedding service oriented behaviours to achieve performance and cultural transformation
  • Demonstrated experience in operational management and exception service outcomes in complex 24/7 operations
  • Proven ability to implement service innovations to improve customer satisfaction
  • Tertiary qualification in business, operations, logistics, or a related discipline; or demonstrated equivalent experience

The role is based at our Notting Hill headquarters and offers a range of benefits including flexible working arrangements, excellent salary packaging options and access to discounted Private Health Insurance.

About the Role

This position is responsible for leading a team of customer service professionals in delivering exceptional customer experiences across multiple channels. The successful candidate will be able to demonstrate their ability to drive engagement, embed service-oriented behaviors and achieve performance and cultural transformation.

Key Responsibilities

  • Lead a team of customer service professionals in delivering exceptional customer experiences across multiple channels
  • Develop and implement strategies to drive engagement, embed service-oriented behaviors and achieve performance and cultural transformation
  • Collaborate with other departments to ensure seamless delivery of customer-facing services

Requirements

  • Proven leadership and management skills
  • Ability to drive engagement and embed service-oriented behaviors
  • Experience in operational management and exception service outcomes in complex 24/7 operations
  • Tertiary qualification in business, operations, logistics, or a related discipline; or demonstrated equivalent experience

Benefits

  • Flexible working arrangements
  • Excellent salary packaging options
  • Access to discounted Private Health Insurance

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