Customer Experience Lead

6 days ago

Melbourne, Victoria, Australia beBeeProgramManager Full time $100,000 - $150,000

Job Summary:

  • This role involves overseeing customer experience programs to drive business growth.
  • The ideal candidate will have exceptional leadership skills and a proven track record of delivering high-impact projects.

About the Role:

  • We are seeking an experienced program manager with strong project management, stakeholder engagement, influencing, and communication skills.
  • The successful candidate will be able to lead cross-functional teams, develop production timelines, and allocate resources effectively.
  • A collaborative team culture and comprehensive induction programs, training, and development opportunities are available for this position.

About Our Organisation:

  • We value integrity, compassion, respect, and sustainability in all aspects of our operations.
  • Our goal is to provide exceptional customer experiences and make a positive impact on our community.

Key Responsibilities:

  • To oversee customer experience programs and deliver results-driven solutions.
  • To lead cross-functional teams and ensure effective collaboration and communication.
  • To manage multiple departments and develop production timelines that meet business objectives.
  • To allocate resources effectively and make informed decisions that drive business growth.

Requirements:

  • 5+ years of senior project lead experience in a similar industry.
  • Strong project management, stakeholder engagement, influencing, and communication skills.
  • Proven track record of delivering high-impact projects and driving business growth.
  • Ability to lead cross-functional teams and ensure effective collaboration and communication.

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