Fleet Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Delivery Experience Lead Job Description

This role is focused on managing and optimising our fleet of Delivery Professionals (DPs), ensuring they are well-resourced, motivated, and performing at their best.

The successful candidate will play a key role in executing the Delivery Professional value proposition, retention strategies, and training programs to support the success of our fleet and enhance the customer experience.

  • Key Responsibilities:
  • Manage the onboarding process, build strong relationships with DPs, and drive high retention rates.
  • Lead performance reviews, identify areas for improvement, and execute strategies to drive performance.
  • Foster a culture of safety and ensure compliance with all safety policies and reporting requirements.
  • Collaborate with internal teams to provide tools and resources to support DPs in achieving operational and client goals.
  • Identify inefficiencies, optimise processes, and contribute to continuous improvement in fleet operations.

Requirements:

  • Relevant experience in an operational role, ideally in transport or delivery industry.
  • Proven ability to lead teams, drive performance, and build strong relationships.
  • Strong communication, interpersonal, and influencing skills.
  • Flexibility to work weekends as part of a regular schedule or based on business needs.
  • Experience in performance management, budget tracking, and process improvements.
  • Knowledge of safety and compliance requirements within the transport industry.
  • Proficiency in Microsoft Office, freight management systems and other industry required technology.

Attributes:

  • Proactive with strong problem-solving and analytical skills.
  • Ability to manage multiple priorities and make decisions under pressure.
  • Customer-focused mindset with a passion for improving service delivery and customer experience.
  • Excellent organisational and time management skills.
  • Flexible and adaptable to changing business needs.

What We Offer:

  • Career Growth Opportunities: With opportunities for career progression within the company.
  • Learning & Development Opportunities: Continuous professional development to help you grow in your career.
  • Work with a dedicated and exceptional team that values collaboration, problem-solving, and customer centricity.
  • Paid Parental Leave: Generous paid parental leave to support you during important life moments.
  • Corporate Health Insurance Discount: Access to exclusive corporate discounts on health insurance.
  • Employee Assistance Program: Health and wellness support through our EAP.

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