Service Systems Coordinator

7 days ago


Erskine Park, New South Wales, Australia Liebherr-Australia Pty. Ltd. Full time
About the Role

As the National Service Coordinator for Liebherr-Australia Pty. Ltd., you will work collaboratively with service managers and administration teams across the organization to support the development, implementation, and maintenance of systems, procedures, and solutions that elevate customer service standards while optimizing internal operational efficiencies.

Key Responsibilities:

  • Develop and Maintain Service Calculation Tool: Support the service team in standardizing costs for internal jobs by developing and maintaining a service calculation tool.
  • Implement Management Systems and Tools: Develop, implement, and maintain management systems and tools to support the optimization of machine build developments.
  • Audit Build Projects: Conduct audits of build projects following completion to ensure quality control and effectiveness of systems.
  • Manage Maintenance and Repair Contracts: Manage Maintenance and Repair Contracts (MARC), Service agreements, and change-out agreements.
  • Audit Contracts for Compliance: Audit contracts for compliance and reporting, and adjust as required.
  • Develop and Market Maintenance Agreements: Develop and market maintenance and repair agreements internally and externally.
  • Manage Service Vehicle Fleet: Manage the Service Vehicle Fleet.
  • Telemetric Monitoring: Conduct telemetric monitoring.
About You

We are seeking a highly skilled and experienced professional with the following qualifications:

  • Project Planning and Management: Demonstrated experience in project planning, management, and resource coordination.
  • Stakeholder Relationships: Proven ability to develop and maintain strong stakeholder relationships.
  • Analytical Capabilities: Strong analytical capabilities to interpret data and identify opportunities for service enhancement.
  • Mechanical Background: A mechanical background is beneficial but not required.
  • Microsoft Office Suite: Proficiency in Microsoft Office Suite, particularly Excel and Word.
  • Communication Skills: Strong written and verbal communication skills.


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