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Customer Success Strategist

2 months ago

Sydney, New South Wales, Australia SaaS Labs, Inc Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at SaaS Labs, Inc. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.

Key Responsibilities
  • Build and maintain strong relationships with our customers to understand their needs and goals.
  • Develop and execute customized success plans to drive customer value and growth.
  • Monitor customer health metrics and proactively address any issues or concerns.
  • Collaborate with cross-functional teams to identify and close opportunities for upselling, cross-selling, and customer expansion.
  • Conduct regular business reviews to ensure customer satisfaction and identify areas for improvement.
Requirements
  • 3-8 years of experience in B2B SaaS customer success.
  • Proven track record of driving customer success and retention.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
What We Offer
  • A dynamic and supportive team environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading SaaS company and make a meaningful impact on our customers' success.