Client Care Director

6 days ago

Adelaide, South Australia beBeeCare Full time $100,000 - $120,000
Client Care Leadership Opportunity

This is an exciting chance to lead a team of professionals in delivering exceptional client care.

The ideal candidate will have prior experience in leadership roles overseeing client care and delivery of associated services within the Aged Care and/or Home Care sector.

Key responsibilities include:

  • Providing oversight and direction of day-to-day operational management of teams through Team Leaders.
  • Ensuring efficient workflows, rostering/scheduling, capacity management and utilisation of Support Workers for workforce optimisation and responsiveness to client need.
  • Leading the development of operational systems and processes with a focus on continuous improvement.
  • Establishing an operating rhythm (meetings and communication channels) that enables information flow amongst team members appropriate to their role.
  • Providing guidance and support to Team Leaders with team performance reviews and management processes where required.
  • Establishing, reviewing and improving expected levels of service delivery around our four care goals: Personal, Connected, Safe and Effective.

The successful candidate will also be able to:

  • Work collaboratively within a multi-disciplinary team to meet clients' needs and deliver services in a connected manner.
  • Coach and develop a team to deliver a consistently great client experience, including constructive management of underperformance.
  • Effectively engage with clients, families, employees and other stakeholders in a highly collaborative and constructive manner, including resolving escalated complaints.

In return, you will work in a passionate organisation where you can see firsthand the positive difference you make in the lives of our community's most vulnerable individuals.

What we offer includes:

  • Salary packaging
  • A competitive salary in accordance with experience
  • A strong commitment to your professional and personal development
  • A comprehensive Employee Assistance Program
  • Other perks, including discounted health insurance

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