Guest Experience Host

7 days ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of passionate professionals puts the world on vacation at over 270 resort locations across the globe.

Meet Our Team

We're looking for a Guest Experience Host to join our team at Airlie Beach. As a Guest Experience Host, you will be the first point of contact for our guests, providing them with a warm and welcoming experience.

Your Key Responsibilities

  • Greet and register owners and guests
  • Provide information on local area attractions
  • Complete all department-related paperwork
  • Use all communication equipment, including telephones, facsimiles, and computers
  • Meet guests face-to-face and generate sales appointments for our sales centers
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests
  • Clearly articulate the benefits of traveling within Wyndham Destinations
  • Meet targets and KPIs as set by the business

What We Offer

As a Guest Experience Host, you will have the opportunity to build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

What You'll Bring

To be successful in this role, you will need to have:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication skills with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays

About Us

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND), the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. Our Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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