Guest Experience Host
4 weeks ago
At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. Your enthusiasm and excellent customer service skills will shine as you greet and register owners and guests, provide information on local area attractions, and complete department-related paperwork.
Key Responsibilities:
- Greet and register owners and guests
- Provide information on local area attractions
- Complete department-related paperwork
- Use communication equipment, including telephones, facsimiles, and computers
- Meet guests face-to-face and generate sales appointments for our sales centers
- Establish commonality and build rapport with customers to ensure an exceptional experience
- Work closely with the resort operations team to provide a high level of service and seamless transition for owners and guests
- Clearly articulate the benefits of traveling within Wyndham Destinations community
- Meet targets and KPIs as set by the business
What We Offer:
As a valued member of our team, you'll enjoy a range of benefits, including professional development funding, discounted hotel stays across Australia, Fiji, New Zealand, and great career development opportunities.
Requirements:
- Previous experience in a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communication and interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system advantageous
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public, and school holidays
About Us:
Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.
At Travel + Leisure Co., we're committed to delivering exceptional experiences for our guests and creating a culture of inclusivity, excellence, and fun. Join our global team and build a career where memories start with you.
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