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Customer Relationship Manager

1 month ago

Liverpool, Australia AU0927 Prysmian Australia Pty Ltd. Full time

About the Role

We're seeking a dynamic individual to manage and support key customer accounts in our Power Distribution Channel. This role involves working closely with the external sales team to drive profitable business, manage relationships, handle inquiries, and oversee quotes, tenders, contracts, and orders.

Key Responsibilities

  • Work closely with the External Sales Team to win profitable business through effective customer relationship management, enquiries, quotations, tenders, contracts, and sales orders.
  • Effectively manage contracts and projects, ensuring seamless service continuity in your absence for major customers' accounts.
  • Proactively maintain lines of communication with customers on services offered and service standards achieved.
  • Liaise with Commercial Managers and External Sales Team regarding customer needs.
  • Implement pricing policy, strategy, and tactics within agreed guidelines.
  • Use tools, processes, and systems provided to effectively and efficiently achieve defined KPIs.

Requirements

  • You have the ability to engage effectively with stakeholders across the business and are a proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
  • Your passion for learning and personal growth, with meaningful focus on sales developments, will enhance your ability to cope and work with disruption and adapt to changing priorities.
  • You have excellent general problem-solving skills and are able to manage diverse groups of stakeholders effectively with best practice.

About Prysmian

Prysmian Group is a global leader in the energy and telecom cable industry, committed to driving sustainable solutions and innovative practices. We offer a range of benefits, including a competitive remuneration package, inclusive employee share benefits scheme, and a dedicated global mentoring program.