Customer Care Professional

2 weeks ago


Liverpool, Australia Prysmian Group Full time

Customer Care Opportunity

Prysmian Group is seeking a Customer Care Professional to join our team. As a key member of our sales team, you will be responsible for managing customer relationships, quotations, tenders, contracts, and sales orders.

Key Responsibilities:

  • Work closely with the external sales team to win profitable business through effective customer relationship management.
  • Manage customer orders and specific customer requirements, including contractual reviews and SAP updates.
  • Maintain service continuity by providing training to backup staff and ensuring documented procedures are in place.
  • Communicate effectively with customers on services offered and standards to be achieved.
  • Proactively communicate with the commercial manager and external staff regarding customer needs.
  • Use tools, processes, and systems to achieve defined KPIs.
  • Work closely with the Trade and Installer team to meet or exceed plan for CM$ and volume for the channel.
  • Provide administrative and sales support to the team.
  • Participate in continuous improvement initiatives to improve customer service and reduce waste.

Requirements:

  • Ability to engage effectively with stakeholders across the business.
  • Proven team member with effective working relationships with colleagues and customers.
  • Passion for learning and personal growth, with a focus on sales development.
  • Ability to cope with disruption and adapt to changing priorities.
  • Excellent general problem-solving skills.

What We Offer:

  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.
  • Offsite and onsite events.
  • A culture that fosters inclusiveness, teamwork, and joint success.
  • Free parking.


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