Senior Support Specialist

1 week ago


Melbourne, Victoria, Australia beBeeTechnical Full time $150,000 - $170,000
\Senior Support Specialist\

The role of Senior Support Specialist is to provide expert-level support to various stakeholders within the Department's Families portfolio. This specialist will be responsible for implementing and managing support processes, ensuring timely communication with users, and driving problem prevention methods to improve service levels.

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  • Employ appropriate maintenance, support, and incident management procedures.
  • Provide regular updates to users on the status of their service requests and incidents.
  • Ensure continuous improvement of support processes to reduce costs and enhance user satisfaction.
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Key Responsibilities

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  • Develop and implement incident management processes and procedures.
  • Collaborate with IT suppliers and key stakeholders to resolve complex technical issues.
  • Participate in disaster recovery activities as required.
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Required Skills and Qualifications

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  • Proven experience in a senior support role in a complex ICT environment.
  • Extensive knowledge of Siebel CRM and associated technologies.
  • Experience with integration using SOAP Web Services and RESTful APIs, messaging formats JSON and XML, and JMS queues setup.
  • Ability to communicate effectively with users at all levels.
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Benefits

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  • Opportunity to work on challenging projects and develop new skills.
  • Collaborative and dynamic work environment.

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