Senior Customer Support Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $79,188 - $91,409
">Senior Customer Support Specialist

We're seeking a highly skilled Senior Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our customers.

Key Responsibilities:
  • Provide training and coaching to junior support staff.
  • Act as the primary point of contact for customer inquiries and escalations.
  • Collaborate with team leaders to develop and improve customer service processes.
Requirements:
  • Extensive experience in customer-facing roles, preferably in a contact centre environment.
  • Proven ability to build strong relationships with colleagues and customers.
Benefits:
  • Flexible working arrangements, including hybrid work model.
  • Career development opportunities.
  • Access to discounted fitness membership and study assistance allowance.

Our workplace is a welcoming, inclusive, and diverse environment that values employee well-being.

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