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Admissions Manager
2 weeks ago
The team leader for admissions plays a pivotal role in guiding prospective residents and their families through the admissions journey while overseeing the admissions team to ensure seamless person-centered experience.
- Team coaching and support- coach and support the coordinators in communication, regulatory compliance regarding admissions processes and customer service outcomes.
- Develop the admissions team to ensure high performance and a client-focused approach.
- Stakeholder engagement – build trust with families through clear empathetic dialogue, consult with Administration, Clinical, Wellbeing teams, and Home Managers.
- Data Analysis & reporting- track and interpret key metrics (occupancy, conversion rates, admission timelines).
- Ensure maximum occupancy rates by developing strong relationships with key organisations including hospitals and placement teams.
- Oversee and manage the end-to-end admissions process for residents entering care homes, ensuring visibility within the portfolios.
- Facilitate tours and support in care home portfolios when required.
- Maintain accurate data in admissions management systems.
- Identify process improvement opportunities and implement changes to enhance customer experience and operational efficiency.
- Undertake research on local competitors to ascertain care models, unique selling points (USP's), strengths, weaknesses.
- Conduct admission surveys to gather insights and data.
Requirements
- Qualification in Business/Management desirable.
- Strong knowledge of the industry.
- At least 3 years of relevant experience in admissions process.
- Demonstrated leadership in process management, team supervision, stakeholder engagement and an understanding of aged care compliance.
- A high level of analytical, written and verbal communication skills.
- Knowledge of legislation appropriate to this position.
- Strong knowledge of care finances.
- Demonstrated experience in using software applications.
