Key Account Liaison Officer

2 weeks ago


Perth, Western Australia Capricorn Full time
About the Role

As a Key Account Liaison Officer at Capricorn, you will be responsible for providing ongoing support to suppliers using our in-house system, CAPlink. This includes ensuring accurate reconciliation of accounts for suppliers not on the system and assisting suppliers with other matters as needed.

Key Responsibilities
  1. Support to Supplier accounts using CAPlink
  2. Run reports to identify suppliers who have failed to send in data, and liaise with suppliers, CAPlink Support, Supply Account Managers, and other internal staff to improve efficiency
  3. Update supplier details as required
  4. Provide first contact answers and resolutions for supplier queries in a timely and accurate manner
  5. Liaise with suppliers and other internal departments to resolve queries efficiently
  6. Educate suppliers on system usage and best practices
  7. Escalate unresolved queries to the Supplier Services Manager as needed
  8. Investigate credits on member accounts on stop credit to ensure member entitlement
  9. Manipulate CSV files into correct format for computer processing
  10. Manual processing of invoices and credits into Epicor as required
  11. Support the Operations Coordinator with key processes, including new supplier accounts, supplier terminations, and supplier advertising


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