Personalized Guest Experience Professional

1 week ago

Melbourne, Victoria, Australia beBeeConcierge Full time $60,000 - $90,000

Job Overview

We are seeking a highly skilled Concierge to join our Front Office team.

About the Job

The Concierge is responsible for responding to guest requests for special arrangements or services, gathering and providing information to guests about property and surrounding area amenities, and answering and processing all guest calls, messages, requests, questions, or concerns.

Key Responsibilities:

  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning)
  • Gather, summarize, and provide information to guests about property and surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem

Requirements:

  • A genuinely warm & welcoming demeanor
  • A driver's license
  • Availability to work weekends and night shifts

Benefits:

  • Long Service Leave Portability among Marriott Properties in Australia
  • Discounts on hotel rooms including all properties within the Marriott International group
  • Employee Referral Incentives
  • Wellbeing & mindfulness programs to ensure you stay healthy

Our Philosophy:

We recognize that travel can be disruptive to our guests' well-being. We're energized to assist as partners in helping them maintain control and soar above it all while on the road. Our goal is to empower the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure they leave feeling better than when they arrived.

About Us:

We are a dynamic team looking for positive, adaptable, and intuitive individuals who have a genuine interest in the well-being of others around them. If you're someone who is excited to join the team and ready to jump into any situation to give a helping hand, we invite you to discover how we can rise together.

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