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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Retail Banking Services team as a Customer Service Representative. As the public face of CommBank, you will play a critical role in delivering a seamless banking experience to our customers.
Key Responsibilities- Respond to customers' transactional banking needs, providing exceptional customer service and ensuring a positive experience.
- Process transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX, with accuracy and efficiency.
- Conduct financial health checks to assess customers' needs, identify opportunities for product or service enhancements, and provide tailored solutions.
- Assist with cash and ATM procedures, ensuring seamless customer interactions.
- Educate and demonstrate in-branch technology and digital banking options to customers, promoting financial literacy and empowerment.
- Adhere to the Bank's processes and procedures, including accurate transaction reconciliation, customer financial position reviews, and championing our strong risk culture.
- A genuine passion for customer service and a desire to kick-start your career in banking.
- A genuine interest in improving the financial well-being and lives of our customers.
- Excellent communication skills and a willingness to contribute to a collaborative culture.
- The ability to ask the right questions, respond to customers' needs, and refer them to relevant team members to better serve their needs.
- Ability to work in a busy, commercial, and driven retail environment, while maintaining a customer-centric focus.
At CommBank, we're committed to making a real difference for our customers and the communities we serve. As a Customer Service Representative, you'll be part of a team that values customer satisfaction, teamwork, and professional development. We offer a supportive and inclusive work environment, with opportunities for growth and advancement.
