Lead Service Experience Designer

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $150,000
Senior Service Designer

About the role

We're seeking an experienced Senior Service Designer to join our team. This individual will play a key role in designing accessible, sustainable, and seamless products, services, and experiences for our customers.

This role works closely with subject matter experts across the business, design crafts, accessibility, engineering, product, and program teams. The successful candidate will have a strong background in human-centered design, systems thinking, and future thinking.

Responsibilities include:

  • Visualising the digital experience through strategic design practices
  • Designing solutions that position our organisation for success
  • Project scoping: Driving the scoping and planning of design activities in the project, ensuring they are delivered at high quality and on time
  • Leading design research, workshops, and ideation sessions
  • Analysis and synthesis: Leading the synthesis of research to identify and present evidence-led and key actionable insights
  • Mapping and artefacts: Developing and creating end-to-end customer journeys and service blueprints
  • Prototyping: Developing prototypes for testing and validation purposes
  • Design artefacts: Defining the key features for prototypes and design requirements for subsequent research, UX, and UI design

Requirements

  • Graphic/UX/Digital/Visual design background with experience working in Service Design
  • Experience in using collaborative ideation techniques to create and validate solutions
  • High-quality Strategy and Service design skills across all phases of design, proven experience of applying methods to different projects, context, and user base
  • Background working in Corporate or Design Agency is easily applicable to this environment and expectations
  • Experience using Adobe Creative Suite, InDesign, Illustrator, and digital integration tools is advantageous
  • Proven ability in presenting complex information and concepts in a visual and understandable way
  • Articulated experience and service impact and value of design solutions for customers and the business with rationale
  • Excellent interpersonal, communication, negotiation, and collaboration skills
  • Experience in future thinking and working with complex systems and structures

  • Experience Design Lead

    1 week ago

    Melbourne, Victoria, Australia Idp Education Ltd Full time

    An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._- We are on a mission to build the world's leading platform and connected community...

  • Design Experience Lead

    6 days ago

    Melbourne, Victoria, Australia beBeeService Full time $120,000 - $180,000

    About the RoleAs a key player in shaping customer experiences, we're looking for a Service Design Lead to drive innovation and growth. This individual will lead discovery for new products and services, translating complex challenges into meaningful experiences for our customers.This is an exciting opportunity to join a forward-thinking organization where...

  • Experience Design Lead

    7 days ago

    Melbourne, Victoria, Australia Aquent Full time

    Aquent has partnered with a well-known Australian-owned business who are going through a very exciting time of innovation.This role offers an amazing opportunity for an EXPERIENCE DESIGN LEAD / PRODUCT INNOVATION LEAD to help build a design remit from the ground up.You will be joining the team as a 2IC, working closely with an inspiring HCD thought leader...

  • Experience Design Lead

    5 days ago

    Melbourne, Victoria, Australia Frankieone Full time

    Our FrankieOne mission is to help organisations protect people's identities and assets. Today, something so simple has never been more important to our customers. Through our trusted aggregation services and smooth user experiences, we are simplifying and enhancing identity verification and fraud prevention across the world.Having completed our Series-A fund...

  • Vic Design Lead

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationPort Melbourne - 331 Ingles StreetJob Description SummaryManage a team of Design and Survey team to deliver design outcomes as defined within Service Stream Fixed Communications client contracts.- Manage the availability of resources to meet the growing business needs within Fixed Communications- Ensure all design related documentation and...

  • Experience Design Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDesigner Full time $110,000 - $124,000

    Job DescriptionWe are currently seeking a highly skilled and experienced Senior Experience Designer to join our team.This role involves developing experience strategies and visions that support valuable outcomes for clients and their customers. You will be responsible for leading the delivery of world-class work, bringing excellent experiences to life, and...

  • Experience Design Lead

    3 days ago

    Melbourne, Victoria, Australia Property Exchange Australia Limited Full time

    **Hi, we're PEXA**- We know you'll Google us before applying, so we'll keep this brief. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA's world-first digital settlement platform has revolutionised the way we...

  • Experience Leader

    6 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Design Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeDesign Full time $140,000 - $170,000

    About the RoleWe are seeking a visionary Experience Design Lead to join our team and craft user-centric experiences that delight our global audience.Key Responsibilities:Drive product innovation through research, ideation, sketching, prototyping, and testing.Develop tasteful solutions to design issues, creating user-engaging designs that are both creative...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...