Operations Scheduler

4 days ago

Newcastle, New South Wales, Australia beBeeSupport Full time $68,692 - $99,723
Job Overview

We are seeking a skilled and proactive individual to join our dynamic team and help deliver essential services nationwide.

This is an exciting opportunity for someone who enjoys making a difference in people's lives, has excellent problem-solving skills, and is able to work effectively under pressure.

Key Responsibilities
  • Creating and maintaining operational schedules for all services, balancing customer needs with financial and award requirements.
  • Managing leave and temporary shift changes, including engaging agencies where necessary.
  • Responding to queries around scheduling with empathy and accuracy.
  • Identifying scheduling gaps and developing practical solutions.
  • Contributing to improving systems, culture, and processes in a fast-paced support environment.
About You

You will be a natural problem solver with a cool head under pressure and a passion for delivering results – even when they get complex.

Our ideal candidate will have:

  • Experience in 24/7 scheduling or resourcing roles.
  • Knowledge of Awards and Enterprise Agreements.
  • Proficiency in Microsoft Office (especially Excel).
  • Bonus if you've used Emplive, Whispir, or Genesys.
  • A strong sense of organisation and ability to juggle competing priorities.
  • Excellent communication skills and ability to calmly manage calls, including de-escalations.
  • A collaborative spirit with a focus on outcomes for people, teams, and the organisation.
About Us

We're a supportive organisation that cares. We provide services to people with disability, young people in Out Of Home Care, and their families – helping them live the lives they choose.

We believe everyone deserves equal respect, opportunity, and support. That's why we focus on delivering services that are reliable, responsive, flexible and, most importantly, caring.

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