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Care Advisor and Advocate

2 months ago

Surry Hills, New South Wales, Australia Catholic Healthcare Full time
About the Role

Catholic Healthcare is seeking a passionate and caring individual to provide intensive support and assistance to vulnerable older Australians to understand and access aged care services as well as advocate for those unable to access aged care services without support across Southern Sydney from the South East across to the South West.

Key Responsibilities
  • Promote Catholic Healthcare's value proposition and service offering in the community to ensure clients and community groups have an understanding of aged care services.
  • Develop relationships with clients to ensure support is accepted and actioned.
  • Engage with specialised services and attend and present at community events, forums, and expos.
  • Monitor client needs, requirements, and potential by maintaining relevant client records to support appropriate referral and maintain care once assigned.
  • Provide direct and indirect support to clients, including engaging and building rapport and support to interact with My Aged Care (register, eligibility, book in assessment).
  • Work with vulnerable program participants, including those who are isolated, facing communication barriers, and/or resistant to engage with services and providers to access care.
Requirements
  • Genuine passion for providing high-quality care to the elderly and experience with vulnerable communities.
  • Driver's license and a reliable insured vehicle.
  • Qualification in Community Services, Social Work, or equivalent experience.
  • Strong communication skills and a heart for the community.
  • Excellent digital literacy and learning agility with new systems.
  • Willingness to apply for a Police Check.
What We Offer
  • Competitive hourly pay rate + paid travel time.
  • 7 additional leave days per year (Family leave).
  • Not-for-profit tax benefits so you pay less tax.
  • Fitness Passport discounted gym benefits.
  • Paid Parental leave.
  • Long Service leave after 5 years.
  • 40+ Locations across NSW and QLD if you choose to move.
  • A values-based organisation that welcomes applicants from all faiths and backgrounds.