Tech Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $120,000

A comprehensive understanding of customer-centric service delivery is required for this position.

Responsibilities include handling Level 1 and Level 2 support inquiries, troubleshooting hardware and software issues, and escalating complex problems to specialized teams or vendors when necessary.

The successful candidate will have strong technical skills, particularly in Microsoft Server (2003-2016) and Azure AD, including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.

This role involves providing face-to-face and remote technical support, performing administrative tasks such as AD, O365/Exchange etc., and assisting with customer walk-ups, floor walks and configuring hardware, software.

Maintaining and managing customer assets, warranty, and hardware returns are also key responsibilities.

About the Role

This is a great opportunity for an experienced IT services desk engineer to be involved in supporting customers across various technologies.

You will provide high levels of service from a Level 1 and Level 2 support perspective and ensure customers receive exceptional service.

This is a hybrid role with flexibility to work from home, certain days a week. It reports to the Service Desk Manager.

Main Responsibilities:
  • Provide Level 1 and Level 2 technical support to customers
  • Troubleshoot hardware and software related issues
  • Escalate complex issues to specialized teams or vendors
  • Perform administrative tasks such as AD, O365/Exchange etc.
  • Assist with customer walk-ups, floor walks and configure hardware, software
  • Maintain and manage customer assets, warranty and hardware returns
About You

To be successful in this role, you will need to have a strong focus on customer service as well as a broad set of technical skills.

You will need to be organized, have great communication skills and have great attention to detail.

Key skills & experience include:

  • 3+ years IT hands-on experience in a Managed Services Environment
  • 2+ years working in a Service Desk environment
  • 2+ years providing Onsite customer support
  • 3+ years working in a Desktop Management capacity
  • Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
  • Experience in installing PC, Monitors, Software and Network Printers
  • Experience in SOE, workstation and patch management via Kaseya, SCCM and Intune

Benefits may vary depending on the nature of your employment. All applicants must be eligible to work in the country they are applying to at the time of application.

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