Tech Support Role

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time $60,000 - $80,000
Technical Support Specialist

We are seeking an exceptional Technical Support Specialist to join our team. This is a unique opportunity to work in a dynamic environment, providing top-notch support to our valued team.

The successful candidate will be responsible for:

  • Providing first-line technical support to retail stores
  • Actively responding to and actioning all requests received for IT support via remote dial-in, in-person, and by phone
  • Logging, actioning, and escalating incidents as required
  • General IT and technology support, including troubleshooting hardware and software issues
  • Communicating effectively with various stakeholders to offer feedback and take advice constructively to build the best possible and industry-leading technology platform
  • Ongoing admin and maintenance of POS and other systems
  • Delivering IT projects within agreed timeframes
  • Developing strong working relationships with Store Managers, Assistant Managers, and Head Office team being sought out as an IT expert within the business

Requirements:

  • Clear verbal and written communication skills for phone, email, and face-to-face support
  • Possess great problem-solving skills for troubleshooting and recommending solutions
  • Be proficient with various software, especially email, spreadsheets, and Excel
  • Have experience in IT hardware and networking support, with Windows & iOS
  • Root cause analysis and systems improvement approach to solutions
  • Possess the ability to coordinate and collaborate with external technology partners
  • Flexibility with hours and availability when required
  • Strong problem-solving skills and attention to detail
  • Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

About You:

  • You live locally - this is an on-site technical position located at our Kotara Head Office

About Us:

  • Simon Curwood Jewellers are the largest custom jeweller in Australia
  • We offer premium quality, ethically sourced diamonds and a luxury experience - we strive to ensure consistency and luminosity with each carefully curated and designed individual piece
  • We value leading industry knowledge, experience, and attention to detail
  • When it comes to custom-designed jewellery, we understand each vision is special and unique
  • That's why our team are dedicated to delivering the utmost care and precision to transform the ideal engagement ring from a dream to reality

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