Technical Success Specialist

6 days ago

Melbourne, Victoria, Australia Splunk Full time
About the Role

Splunk is seeking a highly skilled Technical Success Engineer to join our team. As a critical member of our customer success organization, you will play a key role in ensuring the technical health of our customers.

Key Responsibilities
  • Customer Health Management: Act as the primary point of contact for technical health issues and escalation management for enterprise customers.
  • Onboarding and Enablement: Deliver customer onboarding guidance, enablement planning, administration, and management workshops to ensure a smooth adoption journey.
  • Technical Guidance: Provide guidance, planning, and recommendations for the overall technical health of a customer's Splunk environment.
  • Health Monitoring: Monitor the overall health of customer environments, considering cases, critical issues, outages, and ongoing projects, and conduct diagnostic health checks as needed.
  • Internal Advocacy: Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk's internal organizations.
  • Proactive Analysis: Proactively analyze customer issues and interactions to identify training and additional services needs, engaging internal teams for delivery.
  • Sales Support: Participate in sales QBRs with customers to review service levels, usage metrics, and customer environment performance.
  • Upgrade and Configuration: Work with technical teams to proactively handle customer escalations and configurations, recommending customer environment upgrades and add-ons.
  • Cloud Optimization: Assess all cloud overages and leverage services for workload optimization solutions.
  • Communication: Keep the customer informed of key information critical to their success, such as product roadmaps, new product releases, customer events, or organizational changes.
Requirements
  • Technical Expertise: Knowledge of software development process and technical environments.
  • Customer Focus: Experienced with customer escalations, account management, and project management, with a passion for customer service and success.
  • Communication Skills: Strong verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences.
  • Teamwork: Ability to work independently and as part of a team, with experience in IT operations and technical infrastructure.
  • Desirable Skills: Working knowledge of the Splunk Core Platform, Splunk Architect Certification, and familiarity with all Splunk-related products.
What We Offer

Splunk provides a comprehensive benefits package, including healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and more. This role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

  • Technical Success Specialist

    4 days ago

    Melbourne, Victoria, Australia Splunk Full time

    About the RoleThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers. As a key member of our customer success team, you will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best...

  • Technical Success Specialist

    5 days ago

    Melbourne, Victoria, Australia Splunk Full time

    About the RoleThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers.You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain...

  • Electrical Maintenance Specialist

    5 days ago

    Melbourne, Victoria, Australia CV Technical Full time

    Job SummaryWe are seeking a skilled Maintenance Engineer to join our team at CV Technical. As an Electrical Maintenance Specialist, you will play a crucial role in ensuring the smooth operation of our production facility.Key ResponsibilitiesPerform planned and reactive maintenance tasks on various machinery, including conveyors, chains, and belts.Conduct...

  • Quality Assurance Specialist

    2 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking a highly skilled Quality Assurance Specialist to join our client's expert team. As a Quality Assurance Specialist, you will be responsible for overseeing aspects of quality control from material supply through to final inspection.Key Responsibilities:Oversee all quality control processes to ensure compliance...

  • Procurement Specialist

    7 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking a highly skilled Procurement Specialist to join our team. As a Procurement Specialist, you will be responsible for overseeing the purchasing and supply chain with existing suppliers, as well as forecasting and maintaining stock levels.Key Responsibilities:Maintaining relationships with current suppliers and...

  • Quality Assurance Specialist

    2 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Job Summary:Rise Technical Recruitment is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for overseeing aspects of quality control from material supply through to final inspection.Key Responsibilities:Conduct 1st & 2nd quality checks on componentsLiaise with the wider...

  • Health and Safety Specialist

    6 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking a highly skilled and experienced Health and Safety Specialist to join our team. As a key member of our organization, you will play a vital role in maintaining high health and safety standards and promoting a culture of excellence within our company.Key ResponsibilitiesCollaborate with the HR, management, and...

  • Asbestos Removal Specialist

    2 days ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Job SummaryRise Technical Recruitment is seeking an experienced Asbestos Removal Operative to join our team. As a leading provider of technical recruitment services, we offer a unique opportunity for career progression and professional development.Key ResponsibilitiesRemoval of asbestos from commercial, domestic, and industrial propertiesTechnical...

  • Technical Specialist

    3 days ago

    Melbourne, Victoria, Australia Kyyba Inc Full time

    Job DescriptionJob Title: Technical SpecialistJob Type: ContractContract Length: 24 monthsPay: $1,500.00 per hourExpected Hours: 40 per weekLocation: RemoteAbout the Job:We are seeking a highly skilled Technical Specialist to join our team at Kyyba Inc. The successful candidate will be responsible for implementing equipment standards and specifications, as...

  • Technical Specialist

    5 days ago

    Melbourne, Victoria, Australia Iress Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at Iress. As a Technical Specialist, you will play a key role in helping our customers get the most out of our software.Key ResponsibilitiesProvide technical expertise to internal and external clients across the full software development lifecycleAnalyse and develop...

  • Technical Integration Specialist

    7 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Our CompanyMichael Page is a leading global provider of innovative cross-border solutions, empowering e-commerce businesses to expand internationally with ease and efficiency.Our MissionWe offer a robust platform that seamlessly integrates with various online retailers, enabling them to reach new markets and optimise their operations.Job SummaryWe are...

  • Technical Integration Specialist

    3 days ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Our CompanyMichael Page is a leading global provider of innovative cross-border solutions, empowering e-commerce businesses to expand internationally with ease and efficiency.Our MissionWe offer a robust platform that seamlessly integrates with various online retailers, enabling them to reach new markets and optimise their operations.Job SummaryWe are...

  • Technical Specialist

    7 days ago

    Melbourne, Victoria, Australia Kyyba Inc Full time

    Job Title: Technical SpecialistJob Summary:Kyyba Inc is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for implementing and maintaining equipment standards and specifications for our paint systems.Key Responsibilities:Project Planning: Develop and implement project plans to ensure timely and...

  • Technical Solutions Specialist

    4 days ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    About Our CompanyMichael Page Australia is a leading recruitment agency that connects talented professionals with top companies across various industries.About the RoleWe are seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will play a crucial role in introducing our cross-border solution to...

  • IT Technical Specialist

    7 days ago

    Melbourne, Victoria, Australia ignite Full time

    About the OpportunityIgnite is committed to innovation and excellence in the world of Information Technology. We are seeking an IT Technical Specialist to join our dynamic Strategy, Design, and Architecture division.Job DescriptionAs an IT Technical Specialist, you will play a pivotal role in providing essential ICT Architecture services, helping shape the...

  • Technical Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia Exact IT Consulting Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Customer Success Manager to join our team. As a Technical Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring the successful adoption and utilization of our services.Key ResponsibilitiesProvide technical expertise and support to...

  • Technical Customer Success Manager

    5 days ago

    Melbourne, Victoria, Australia TeamLogic IT, SE Grand Rapids, MI Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Customer Success Manager to join our team at TeamLogic IT, SE Grand Rapids, MI. As a Technical Customer Success Manager, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their success with our services and solutions.Key...

  • Technical Content Specialist

    7 days ago

    Melbourne, Victoria, Australia M&T Resources Full time

    Job Title: Technical Content SpecialistJob Summary:M&T Resources is seeking a highly skilled Technical Content Specialist to join our team. As a Technical Content Specialist, you will be responsible for creating high-quality technical documentation that simplifies complex information for our clients.Key Responsibilities:Develop and maintain technical...

  • Technical Content Specialist

    7 days ago

    Melbourne, Victoria, Australia Noggin Pty Full time

    Noggin Pty, a leading provider of SaaS solutions for safety, security, and incident management, is seeking a skilled Technical Content Specialist to join its team. As a critical component of our product development cycle, this role will be responsible for creating high-quality, user-centric content that showcases the depth and capability of our...

  • Technical Training Specialist

    6 days ago

    Melbourne, Victoria, Australia Daimler Trucks North America LLC Full time

    Job DescriptionJob Title: Technical Training SpecialistJob Summary:We are seeking a highly skilled Technical Training Specialist to join our team at Daimler Trucks North America LLC. As a Technical Training Specialist, you will be responsible for the coordination, delivery, and continuous improvement of technical training programs for our heavy-duty truck...