Customer Service Representative

3 weeks ago


Cairns North, Queensland, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure, we're seeking a highly skilled Customer Service Officer to join our team. As the face of our business, you'll be responsible for delivering exceptional customer experiences across various channels, including reception, merchandising, and sales.

Key Responsibilities:

  • Provide top-notch customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Offer expert advice on memberships and have the knowledge to sell memberships when a customer joins or renews
  • Promote our centers' services and programs to customers and accept bookings and enrollments
  • Develop and maintain strong working relationships with customers
  • Promote and exercise excellent public relations at all times
  • Ensure the secure opening and closing of the center in accordance with procedures

Requirements:

  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Desirable experience in the leisure industry
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Current Blue Card

We're looking for a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential.



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