Customer Service Representative
2 days ago
We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, marketing products and services, completing rental bookings, and responding to general customer inquiries.
Key Responsibilities- Establish customer car rental needs by actively listening
- Review and recommend ABG's various add-ons and services to determine the best fit for the customer
- Communicate rental procedures and guidelines effectively
- Complete rental bookings in a timely, efficient, and accurate manner
- Answer customer questions and inquiries
- Hourly pay + loadings + commission incentives
- Wellbeing program including life insurance, discounted health insurance, and superannuation options
- Access to Perkbox - discounts and offers with hundreds of retailers and big brands
- Employee discounts on car rental across Avis Budget Group
- Employee Assistance Program (EAP) provided by Converge - 24/7 support for mental health and wellbeing
- Full training provided to help you achieve your goals and reach your potential
- Applicants must have a full and valid driver's license
- This is a casual position that requires a minimum availability of 3-4 days per week
- Ability to work in a fast-paced environment while delivering exceptional customer service
- Previous experience within retail, hospitality, customer service, sales, or similar roles
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.
We embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain.
Our Reconciliation Action Plan enables us to deepen our understanding of our sphere of influence and the unique contribution we can make to lead progress.
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