Technical Support Specialist
1 week ago
About Absolute IT and the Role
Absolute IT is a dynamic organization known for its diverse portfolio in the retail and hospitality sectors. Our IT department plays a crucial role in maintaining smooth operations across various platforms.
In this distinctive position, you will merge technical assistance with direct, on-site support. Your responsibilities will include addressing backend infrastructure challenges and providing support across different brands, allowing you to make a significant impact.
Key Responsibilities
- Deliver Level 2 backend infrastructure support, with occasional Level 3 assistance as required.
- Diagnose, troubleshoot, and resolve issues related to networking, server infrastructure, Azure, Microsoft Office 365, and vendor-specific solutions (e.g., NCR, Oracle).
- Address and resolve hardware, software, and vendor system issues.
- Implement new hardware for site expansions and oversee system performance and security.
- Research and execute system upgrades while assessing new technologies.
- Collaborate with the IT team to drive continuous improvements.
What You Will Bring
- A minimum of 5 years of experience in IT support, preferably within the retail or hospitality industries.
- Proficient skills in Microsoft technologies, networking, and technical troubleshooting.
- Exceptional customer service abilities with strong communication skills.
- Capability to perform under pressure, manage time efficiently, and maintain attention to detail.
- Expertise in Windows operating systems, hardware support, antivirus solutions, and backup systems.
How to Apply
Please submit your CV and cover letter through the application process outlined.
NOTE – These roles are strictly available to applicants who are already in New Zealand at the time of application and possess a valid working right.
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