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Technical Support Specialist

2 months ago

North Shore, New South Wales, Australia mme group Full time

About MME Group

MME Group is a leading provider of medical solutions to hospitals and healthcare professionals worldwide. With a strong commitment to improving patients' lives, the company has established itself as a trusted partner in the industry.

About the Job

This is an exciting opportunity to join our Technical Services Department as a Technical Support Specialist. As a key member of our team, you will be responsible for delivering post-sales assistance and support to both internal and external customers.

Key Responsibilities

  • Provide initial technical support to customers via phone, email, or in-person
  • Collaborate with technicians, service supervisors, and management to ensure efficient customer service delivery
  • Work closely with cross-functional teams to resolve customer issues and improve overall service quality
  • Develop and maintain strong relationships with customers to ensure their needs are met

Requirements

  • Previous experience in customer service or technical support
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in integrated ERP systems and technical aptitude

What We Offer

MME Group offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.