Customer Service Representative

2 weeks ago


Melbourne Airport, Australia dnata Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative - Airport Operations to join our team at dnata. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to passengers, ensuring timely and efficient check-in processes, and maintaining high standards of safety and security.

About the Role

This is a permanent part-time position, requiring the ability to work flexible shifts, including mornings, evenings, and weekends. You will be working in a fast-paced environment, handling a high volume of customers, and dealing with complex issues in a calm and professional manner.

Key Responsibilities
  • Deliver exceptional customer service to passengers, ensuring all customer requirements are met in a timely and efficient manner
  • Check-in passengers, handle baggage, and provide assistance as required
  • Assist special needs passengers, including pushing wheelchairs to assist passengers
  • Follow direction during shifts to achieve required timely aircraft departures (100% On-Time Performance)
  • Comply with dnata Standard Operating Procedures and Policies
Requirements
  • Minimum of 2 years' experience in a customer service-oriented role
  • Experience in dealing with difficult situations and high-volume personalized customer service
  • Ability to handle baggage up to 32kg
  • Ability to work unsupervised at times and in a changing and fast-paced team environment
  • High level of computer skills
  • Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week
Benefits

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus opportunities for career growth and development. We also offer a range of benefits, including:

  • A comprehensive training program to develop your skills and knowledge
  • Ongoing support and feedback to help you succeed in your role
  • The opportunity to work in a dynamic and fast-paced environment
  • A safe and secure working environment
What We're Looking For

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work well under pressure. If you have a strong desire to succeed in a customer-facing role and are looking for a new challenge, we encourage you to apply.



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